Senior Product Manager, Pointclickcare
Senior Living
$144.6-160.7k
+ Bonus
More information about location
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
$144.6-160.7k
+ Bonus
More information about location
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers
- If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here
- This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living
- Bachelor’s Degree in business, computer science, or computer engineering
- 5+ years of Software Product Management experience
- Experience working in healthcare technology is a plus
- Experience working with Cloud - Azure hosted environments
- Proven track record of managing products, innovation, and a general curiosity and drive for building great products
- Strong written and oral communication skills with internal and external stakeholders
- Solid understanding of Agile practices
- Experience managing SaaS products
What the job involves
- At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them
- You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value
- The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform
- Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action
- Own product strategy, roadmap, and execution for your portion of the Senior Living products
- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user
- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery
- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities
- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve
- Identify, communicate, and bring the right people together to manage risks timely and effectively
- Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
- Understand the broader product portfolio and how solutions work together to create value for customers
- Participate in industry events, and lead customer and partner facing engagements as a product expert
- Understand competitive landscape
- Inspire, energize, and motivate cross-functional teams
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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