Outreach Specialist, Cityblock Health
Across All Market/Temp
$50.8-53.7k
+ Equity
Healthcare for underserved communities
Job no longer available
Healthcare for underserved communities
501-1000 employees
Job no longer available
$50.8-53.7k
+ Equity
501-1000 employees
Company mission
To reduce costs, improve the experience and the quality of care, and transform the health of communities.
Role
Who you are
- You have 0-2 years of customer service or sales experience with a successful track record to share for that time period
- You have a passion for working within the community you are a part of, or have been a part of in the past
- You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
- You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
- You are comfortable with high-volume outbound calls as well as creative outreach
- You are an independent self-starter who responds well to change and shifting priorities
- You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care
What the job involves
- We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hub
- You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day
- You will work in a radically different model of healthcare
- Serve as the initial Cityblock connection to a prospective member
- Complete the intake and consent process for eligible members, and handoff to the Community Health Partner upon full enrollment
- Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This also includes member events, group welcome events and community outreach events
- Creatively locate and connect with members that we believe will benefit from the Cityblock care model
- Work collaboratively with your Outreach team to increase the number of monthly Cityblock member enrollments
- Leverage available data from our EHR platform, Commons to learn more about potential members and inform your outreach strategy
- Engage and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment
- Meet with members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field
- Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members
- Provide feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others
- Work a full-time 40 hour week, Monday-Friday 9am to 5pm ET and participate in a Saturday coverage rotation
Application process
- A resume and/or LinkedIn profile
- A short cover letter, please!
Our take
Cityblock Health partners with local health insurance providers and professional health practitioners to bring better healthcare to marginalized populations in the US with complex, unmet needs.
While there’s been a groundswell of startups in healthcare, and in particular the value based healthcare space, Cityblock Health sets itself apart through its focus on underserved communities in the US, rather than the wealthy. In doing so, it is helping to drive equity at a time when people need it most.
Its pulled in some serious funding and hasn't wasted a second putting it to work, rolling out its services in new cities and states across the US. And the company's set its sights on reaching 10M members by 2030, and its certainly moving with purpose to get there. Since 2021 funding, its rolled out its community-focused, value-based care model, opening new offices and locking in key partnerships to bring its vision to more people, faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2021
$400m
LATE VC
Mar 2021
$192m
SERIES C
Total funding: $915m
Company benefits
- Employee connectedness - Time to retreat and connect with teammates to shape our culture and set goals together
- Great health insurance - Comprehensive medical, mental health, dental, and vision coverage for employees and their families, including 12 free therapy or psychiatry sessions per year
- Financial savings - 401(k), HSA, FSA, and Commuter benefits to support you now and for the future
- Paid time off - Up to 9 weeks of paid time off, including vacation, sick & safe time, and holidays
- Parental leave - Up to 16 weeks of paid leave for new parents, and a flexible work culture for everyone, including parents
- Learning and development - Access to LinkedIn Learning and weekly professional development classes, with reimbursement for clinical CEUs
Company HQ
Dumbo, NY
Leadership
Toyin Ajayi
(Co-Founder & CEO)Board certified Physician. Served as President of Cityblock in 2017, becoming CEO in 2022. Previously served as Chief Medical Officer at Commonwealth Care Alliance (CCA), as well as Chief Health Officer at Sidewalk Labs.
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