Digital Commerce Solution Architect, Diageo

• Quantifiable experience in creating a seamless digital commerce experience, aligned with MACH architecture, across digital (online) and physical (in-store) channels
• Demonstrable understanding of the below technologies involved in an omnichannel commerce architecture
• Online Webstore (e.g., Shopify)
• Retails Point of Sale System (e.g., Vend)
• Online and In-store Ticketing Solution (e.g., Secutix, AnyRoad)
• Restaurant Point of Sale Systems (e.g., Zonal)
• Online Table Reservation Systems (e.g., Zonal LiveRes, OpenTable)
• Event Planning and Venue Management Solution (e.g., VenueOps)
• Extensive experience in creating a event driven architecture using an Integration Middleware (e.g., MuleSoft) integrating the omni-channel core with the below platforms,
• ERP Systems (e.g., SAP) for financial reconciliation, tax etc
• Content Landscape (CMS, DAM, PIM etc.) to retrieve and render the right content at the right time on the right channel
• Consumer data platforms (e.g., Treasure Data) to create 360-degree view of consumers across channels
• Marketing automation platforms (e.g., Salesforce Marketing Cloud) to enable hyper-personalised communications across any channel preferred by our consumer
• Identity & Access Management Systems (e.g., Auth0, OKTA) to enable single sign on capability for our consumers
• Good understanding of Cookie Compliance Systems (e.g., OneTrust), Experience Design (e.g., Invision, Figma etc.) and Digital Experience Analytics Systems (e.g., QuantumMetrics, Google Analytics)
• Certified AWS Solution Architect with expertise in Serverless Architecture (e.g., AWS Lambda, AWS Fargate etc.) and Secure Infrastructure and Network Design

Desirable

• Provide recommendations to shape the vision and technology roadmap for the Consumer domain in partnership with the Head of Solution Architecture and Engineering and Consumer Enterprise Architect
• Provide guidance to product development teams and actively support the delivery of the digital commerce products
• Provide thought leadership to challenge and influence all technical designs to best utilise the capabilities of our platforms
• Engage with business leaders in conceptualisation and lead in shaping ideas into projects
• Create the high-level product specifications and detailed design documents for the front-office products/solutions within the Consumer domain
• Produce solution design artefacts to support the needs of the project delivery
• Act as point of contact to ensure all parties (including internal and external technical / development teams) understand the solution design
• Ensure that solutions adhere to all architectural, security, and quality standards
• Continually expand architecture knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the technology space
• Incorporate the latest trends and innovations into the Consumer ecosystem in partnership with enterprise architecture and business relationship management teams
• Assess the system architecture currently in place and work with EA, Transform and Run teams to recommend solutions to improve it (continuous improvement of the way Solution Design is performed)
• Identify risks affecting solutions, including mitigating recommendations and support in handling those risks
• Unique Capabilities required
• Demonstrable experience in architecture and design
• Significant knowledge and experience in Direct to Consumer, eCommerce, and MarTech including key business processes and technologies
• Experience in solution design on customer-focused digital services such as web, mobile, eCommerce and eBusiness
• Demonstrated ability to deliver integrated Business-IT strategy
• Ability to understand business needs and technical constraints
• Experience in developing solutions architecture artifacts
• Experience of Agile (or agile / waterfall hybrid) development practices and techniques
• Experience in DevSecOps
• Experience of working to tight timescales in a technical environment
• Excellent verbal and written communication skills with the ability to discuss the technical design with business partners and translate design concepts to IT operations
• Architecture Skills:
• Competent in designing and implementing fully integrated globally scalable omnichannel commerce architecture spanning both digital (online) and physical (in-store) channels
• Ability in designing an interconnected architecture that enables the creation of data-driven experiences that can extend the right offer at the right time via the right channel
• Experienced in MACH Architecture
• Good understanding of both batched and streaming integration architecture using well known iPaaS solutions
• Good understanding of data lake and data warehousing concepts and how various data systems can be integrated to enable quick generation of insights
• Demonstrable understanding of various fulfilment models (Agent, Consignment, etc.) that can be employed to support the Global D2C Solutions
• Experience in designing dev-ops processes and teams involving multiple collaborators
• Experience in IaaS, SaaS, and PaaS