Customer Experience Associate, Flowerbx
More information about location
2-5 days a week in office (West London, London)
Online flower-delivery service
Job no longer available
Online flower-delivery service
21-100 employees
Job no longer available
More information about location
2-5 days a week in office (West London, London)
21-100 employees
Company mission
To help our customers find floral joy in every day, making each moment a little more extraordinary.
Role
Who you are
- 1-2 years of experience in a customer service role, preferably in a retail or e-commerce environment
- Excellent english verbal and written communication skills
- Strong interpersonal skills with the ability to connect with customers and colleagues alike
- Proficiency in using customer service software and tools. Magento and Zendesk knowledge is preferred but not essential
- Ability to work in a fast-paced environment while maintaining a keen attention to detail
- Positive, proactive attitude with a passion for customer satisfaction
- A love for flowers or the floral industry is a plus!
- You will be working on a rota basis, 5 days a week (Monday-Sunday)
What the job involves
- At FLOWERBX, we are dedicated to creating extraordinary experiences for our customers. We believe that every interaction is an opportunity to make a lasting impression, and we are searching for a Customer Experience Associate to join our innovative team
- In this role, you will play a key part in delivering exceptional service while helping our customers find beauty in every moment
- As a Customer Experience Associate, you will engage with customers through various channels, providing them with guidance, answering inquiries, and helping to resolve any issues that may arise. You will work closely with various teams to ensure that our customers' needs are met and exceeded!
- Act as the main contact point for our brand, helping to provide a consistent, luxury experience for customers and clients
- Build and nurture relationships with customers, understanding their preferences, suggesting products and always going above and beyond to assist them
- Handle customer enquiries through inbound and outbound calls, emails and live chat, providing timely and accurate responses
- Own customer enquiries end-to-end, from first point of contact through to successful resolution, ensuring a seamless customer experience throughout
- Liaise with corporate clients, placing orders tailored to their brief, whilst identifying and nurturing potential partnership opportunities
Salary benchmarks
Our take
Flowerbx is a luxury D2C flower delivery company bringing fresh, single-variety blooms and curated floral accessories to customers across Europe and the East and West Coasts of the United States. Designed to bring the elegance of a high-end florist directly to the doorstep, Flowerbx offers a refined selection of more than 300 seasonal flower varieties.
By operating at scale, the company sources flowers directly from growers in the Netherlands (the heart of the global flower trade) bypassing traditional wholesale markets. And the result is fresher flowers, longer-lasting arrangements, and a more efficient supply chain that benefits both customers and growers.
In 2024, the company achieved B Corp certification too, highlighting just how committed it is to responsible sourcing, transparency, and building a more sustainable floral industry.
The company also has some serious funding under its belt and is now focused on expanding its footprint in the US market, broadening its product offering, and investing in logistic technology to support the next phase of its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2025
$1.6m
SERIES A
Feb 2019
$5.6m
EARLY VC
Total funding: $9.2m
Company benefits
- Learn and grow: Opportunities to blossom within our evolving team; equipped with your own learning and development budget, helping you to find your passions and build upon your strengths to support your personal and career growth.
- Wellbeing: We offer all employees direct access to private health insurance, in order to help support their physical and mental wellbeing.
- Finding balance: Working within a flexible environment that prioritises wellbeing, offering a balance of remote working with a personal budget for a co-working membership.
- Floral perks: All employees receive a monthly FLOWERBX subscription, plus an impressive employee discount to help you live life in floral beauty, wherever you are.
Company HQ
Park Royal, London, UK
Leadership
Whitney Hawkings
(Founder & CEO)Studied French Language and Literature at Columbia University in the City of New York. Previously the Director of Creative Services at GUCCI Group for 7 years and the Senior VP of Communications at Tom Ford for 11 years.
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