Remote Support Engineer, Dexory
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Data-driven robotics
Job no longer available
Data-driven robotics
101-200 employees
Job no longer available
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More information about location
101-200 employees
Company mission
To uncover intelligence through technology that empowers businesses to optimise, predict and grow.
Role
Who you are
- Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues
- Proficiency in using monitoring and diagnostic tools and software
- Excellent problem-solving skills and the ability to think quickly under pressure
- Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
- Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment
- Ability to work the night shift on a 4 on-4 off rota
- Experience with autonomous mobile robots is a plus
What the job involves
- As a Remote Support Engineer, you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams
- You will play a crucial role in maximizing the efficiency and reliability of our robotic systems
- This will be a night shift operating over 6pm-6am; 4 days on and 4 days off
- Monitor the autonomous operation of robots that are deployed in the field
- Handle incoming alerts and manual interventions as they occur using teleoperation tools
- Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
- Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
- Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
- Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders
Our take
Dexory (formerly known as BotsAndUs) strongly believes in the symbiosis of humans and robots. The company develops state-of-the-art robotics and AI products by combining social sciences with human-centered design and cutting-edge engineering. Though the rise of robotics is often accompanied by the question of job losses, Dexory wants to liberate businesses from dull, repetitive and now even dangerous work, so their employees can focus on the things that bring the most value - the ‘upskilling the workforce’ argument.
The demand for automation and robotics has seen a significant rise driven by global events. And Dexory is responding by accelerating robot deployments, and exploring new products and services, including accelerating the deployment of its automation solutions across indoor, dynamic spaces.
Dexory is already collaborating with some of Europe’s biggest retailers and airports to support them across customer service and operations. Right now, the company works with clients including Heathrow Airport and British Airways, putting it in a good spot for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Portobello, London, UK
Leadership
Andrei Danescu
(Co-Founder & CEO)Expert in robotics and control from working as an engineer in several places including Jaguar Land Rover and a Formula One Team.
Oana Jinga
(Co-Founder & CCO)With a background in leading strategic partnerships at Google for 6+ years and developing innovative products at Telefonica, their career touched on various areas of the tech world.
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