Fraud Operations Specialist, Clair

• 1–3 years of experience in fraud operations, financial crimes, risk, or a related field
• Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions
• Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks
• Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z)
• Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively
• Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau
• Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations

Desirable

• We are seeking a Fraud Operations Specialist who thrives on solving complex, high-stakes problems at the intersection of financial crime, data analysis, and consumer protection
• You will play a critical role in identifying and investigating fraud, platform abuse, and suspicious financial activity — helping protect both Clair and the millions of hourly workers who rely on us for financial access
• We operate at the intersection of fintech, embedded finance, and real-time payroll systems — which means the fraud landscape we navigate is nuanced, fast-moving, and high-impact
• You'll work across datasets and internal tooling to investigate cases, manage queues and escalations, and make confident, well-reasoned determinations that are fair, compliant, and risk-mitigated
• If you have an investigative mindset, a strong grasp of money movement mechanics, and a passion for using data to uncover the full picture — you'll thrive here
• Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access
• Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated
• Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution
• Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z
• Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights
• Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals
• Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious