Customer Support Specialist, Good Dog
Dog breeder & rescue shelter marketplace
Job no longer available
Dog breeder & rescue shelter marketplace
101-200 employees
Job no longer available
101-200 employees
Company mission
Good Dog's mission is to make sure good always ends up with good — from good breeders and good shelters, to good dog owners.
Role
Who you are
- The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.
- At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
- Exceptional verbal (phone) and written communication skills
- Positive, flexible attitude with the ability to nimbly embrace change quickly
- Energized by helping people and eager to interact directly with customers
- Ability to build trust quickly and navigate challenging conversations successfully
- Well-organized, attentive to details & skilled in multitasking
- Excellent judgment and problem-solving skills
What the job involves
- As a member of the Customer Care team, you’ll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog
- Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
- Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
- Anticipate customers’ needs by proactively providing education, support, & guidance every step of the way in their puppy search
- Effectively and comfortably handle escalated interactions while leading with empathy
- Make human connections, build trust, and foster lifelong relationships with puppy buyers
- Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors
Our take
Despite the prevalence of breeders and shelters, finding a dog can be challenging due to the risks of purchasing from illegitimate breeders or shelters with poor health and safety standards. Similarly, legitimate breeders and shelters also face the risks of selling to irresponsible customers, with both scenarios potentially leading to dogs with behavioral problems, ill health, and low quality of life.
Good Dog provides an online marketplace for matching dog breeders and shelters with customers, focusing on ensuring that every dog lives healthily and happily. The company achieves this by vetting every breeder, shelter, and customer to ensure high regulatory standards, whilst also personalizing search experiences for customers to help them find child-friendly, allergy-friendly, and other specialized dog breeds.
While increased disease and safety-related dog trade restrictions present challenges to breeders and shelters, Good Dog shows the potential to thrive due to its focus on vetting for such problems. The company also stands out with its personalized approach to searching for dogs, connecting users with local organizations that are selling specific breeds of dogs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$12.2m
SERIES A
Apr 2019
$6.7m
EARLY VC
Total funding: $18.9m
Company benefits
- Join a fast moving startup that is bringing about real positive change in the lives of both people and dogs
- Work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
- Opportunities for career development and growth
- Unlimited PTO
- 401(k) matching
Company HQ
Ukrainian Village, New York, NY
Leadership
Josh Wais
(CEO)Experience as Co-founder and COO of Wantworthy from 2011 to 2013. Worked in Product, Strategy, and Team Operations for Jet.com from 2014 to 2017.
Lauren McDevitt
(Chief Experience Office)Experience as CEO and Co-founder of Wantworthy from 2011 to 2014. Worked in Product and Customer Experience for Jet.com from 2015 to 2017.
Share this job