Customer Education Manager, DeepL
German Speaker
Empowers global understanding through advanced language AI technology
Job no longer available
Empowers global understanding through advanced language AI technology
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To break down language barriers for businesses and individuals worldwide
Role
Who you are
- Solid customer facing experience with a proven track record of training B2B customers
- Self-starter with a creative approach to customer requests and challenges
- Experience creating and delivering learning programmes that drive product adoption across enterprise and/or corporate customers
- Excellent oral, written and interpersonal communication skills; workshop and webinar moderation a plus
- L&D qualifications a plus, but not essential
- Fluency in English and German, and additional language(s) are a plus (French or Spanish preferred)
What the job involves
- As a Customer Learning Manager, you will be responsible for developing and delivering continued learning for our existing B2B customer portfolio
- A segment of our overarching Customer Success team, this role works in tandem with cross-department teams to deliver live customer training sessions for administrators and users of DeepL
- You will work collaboratively with several teams to design, implement and deliver both short- and long-term training solutions that are innovative and engaging
- Alongside the Onboarding and Enablement Lead, you will help ensure that all training interventions ultimately have clear measures of success and are embedded across the customer lifecycle
- Own the development and delivery of training programs for individual customers, setting them up for a successful long-term partnership
- Understand how customers leverage different translation methods/tools and how our technology works cohesively with their goals
- Teach and empower existing customers how to get the most value out of each of DeepL’s features and functionalities
- Collaborate with other members of the Customer team to understand additional use cases and development opportunities for existing customers
- Partner with the wider company organisation (Digital Success, Marketing, Sales Enablement, Product, etc.) to develop and update all training materials
- Become a subject matter expert on DeepL’s product capabilities and implementation process, and provide input into the implementation process for new product launches
- Identify, surface, and work to solve for product-knowledge gaps or common disconnects for our customer base
Salary benchmarks
Our take
DeepL is a deep tech company developing neural networks that help people work with languages. Committed to advancing precision and idiomatic comprehension in business translation.
Founded in 2017, DeepL has quickly become a leader in language translation with its advanced generative AI model, setting new standards for accuracy and sophistication. Serving over 100,000 customers across media, education, transportation, and more, the company enhances communication efficiency across multinational teams and customer interactions via web apps, and integrated platforms, solidifying its industry position.
With recent funding and the launch of its new Write product, the company plans to expand globally, focusing on the US, Asia, and LATAM. As businesses prioritise accuracy, privacy, and security in translations, DeepL is well-positioned to meet the growing demand for specialised AI solutions in the enterprise sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Glassdoor (4.2)
Trustpilot (2.1)
Company
Funding (2 rounds)
May 2024
$300m
LATE VC
Jan 2023
$112.1m
LATE VC
Total funding: $412.1m
Company benefits
- Additional Occupational health and Accident Coverage
- Hack Fridays
- Work from home abroad
- Regular international team events
- Home office setup (furniture and equipment)
- Mental wellbeing platform
Company HQ
GE Ehrenfeld, Köln, Germany
Leadership
Jaroslaw Kutylowski
(CEO)Originally the Head of Software Development at Andagon, before moving on to serve as CTO at Linguee - which resulted in the founding of DeepL.
Share this job