Vice President of Customer Experience, Monta
€111k
OTE
€77.7k
BASE
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
€111k
OTE
€77.7k
BASE
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- 10+ years helping businesses learn, focus their initiatives, and retain & grow their customer base
- Proven experience in leadership roles overseeing post-sales and customer support functions
- First and second line leadership experience, with demonstrated ability to be both strategic as well as roll your sleeves up and lead from the front
- Global experience preferred, with emphasis on EMEA and North America
- Commercial mentality, with a proven track record of exceeding expansion targets with a track record of delivering exceptional NPS, CSAT, and achieving revenue-related KPIs
- Strong background in B2B2C and B2B2B environments, ideally within the technology or SaaS industry
- Proven experience with highly strategic customer journeys, complex stakeholder management, and global partnerships as well as setting up scaled customer experience segments
- Experience in defining needs for always on content and supporting consultancy functions to support the customer experience throughout the growth of the business
- Proven ability to navigate ambiguity and change with an entrepreneurial mindset
What the job involves
- As the VP of Customer Experience at Monta, you will be responsible for overseeing both post-sales and customer support departments, ensuring seamless onboarding, exceptional customer satisfaction, and driving revenue growth through renewals and upsells
- This role will report directly to the Chief Revenue Officer (CRO) and will be an integral part of the revenue organization and the extended leadership team
- This position can be based in Copenhagen, Berlin, Paris, Barcelona, or London
- Set up a new function and with that lead and inspire a high-performing team, cultivating a customer-centric culture within Monta
- Develop and execute a comprehensive customer experience strategy aligned with the company's business objectives
- Directly manage and optimize post-sales and customer support departments, covering L1 to L3 support, with a focus on achieving and exceeding NPS, CSAT, and other key performance indicators
- Collaborate cross-functionally with sales, product, and engineering teams to ensure a seamless and integrated customer journey from onboarding to support
- Collaborate with sales teams to align customer needs with product offerings
- Drive customer retention through effective renewal strategies and identify upsell opportunities to maximize customer lifetime value
- Participate in the development and deployment of sales and marketing activities to raise mindshare, consideration, preference, and selection
- Own and drive NPS, CSAT, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR), and Expansion ARR metrics
- Establish and monitor KPIs to measure the effectiveness of customer experience initiatives
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$92.2m
SERIES B
Sep 2022
$34.6m
SERIES A
Total funding: $149.9m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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