Senior Technical Account Manager, Anomali
SIEM/Security Analytics
$150-180k
More information about location
AI threat intelligence & agentic SOC platform
Be an early applicant
AI threat intelligence & agentic SOC platform
201-500 employees
Be an early applicant
$150-180k
More information about location
201-500 employees
Company mission
To help security teams centralize data, enrich it with threat context, and improve detection, investigation, and response.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs
- Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs
- Significant experience working in enterprise accounts, SecOps, and Threat Intel
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimization
- Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)
- Experience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive level
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Works well under pressure with a high tempo of operations
- Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Experience in using tools like Gainsight, SalesForce, and JIRA
- Willing to travel up to 25% of the time
What the job involves
- We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team
- The TAM is the most accountable individual for a customer's adoption journey -- end to end, from onboarding through full production use
- You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you'll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business
- As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals
- You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires
- By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively
- You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face
- You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts
- The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities
- O Serve as an Anomali Platform power user; help our customers achieve success with the technology
- O Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome
- O Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes
- Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
- Address customer’s technical requests; proactively identify and resolve issues
- Provide advice, guidance, and technical know-how to ensure successful usage and adoption
- Manage customer expectations while holding them accountable
- Be your customer’s advocate and internal champion
- Promote advocacy
- Track key account metrics; communicate progress to internal and external stakeholders
- Engage with the Onboarding Engineers to ensure a smooth transition
- Engage with Technical Support to ensure speedy resolution of customer issues
- Engage with Engineering to resolve customer reported issues
- Partner with Sales to ensure an exceptional customer experience
- Engage with Product Management to promote customer feature requests
Our take
The demand for cybersecurity services continues to grow as cyberthreats remain a serious problem for digital security, increasing the need for enterprise threat intelligence solutions.
Anomali provides automated cybersecurity solutions that use metrics to analyze exactly what a security package does, how it responds and what breaches it can prevent. This allows businesses to receive advice and analytics on their current cybersecurity systems, aiming to reduce spending on unnecessary software and support low-budget cybersecurity.
Anomali presents itself as a unique cybersecurity solution by focusing on collecting and analyzing intelligence based on the success of existing security platforms. This is strengthened by comparing data to other companies and the number of breaches it has prevented. In 2024, Anomali launched its AI-powered Security Operations Platform, saving time for analysts by up to 50% through an AI co-pilot. This exemplifies Anomali's keen eye for forward momentum in product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2018
$40m
SERIES D
Apr 2016
$30m
SERIES C
Total funding: $96.3m
Company benefits
- Medical, dental, and vision insurance
- Prescription drug coverage
- Short-term and long-term disability
- Life insurance (2x annual salary)
- Accidental death & dismemberment (AD&D) coverage
- Gym reimbursement
- Access to mental health apps and Employee Assistance Programs (EAP)
- Wellness initiatives including walking challenges
- 401(k) retirement plan with company matching and pension
- Competitive compensation packages
- Equity grants for eligible employees
- Quarterly events with your geographic team
- Medical and dependent care Flexible Spending Accounts (FSA)
- Medical and dependent care Flexible Spending Accounts (FSA)
- Paid holidays observed according to local country calendars
- Unlimited flexible time off (FTO) for U.S. employees
- Country-specific time off policies for international team members
- Office lunch and refreshments provided at headquarters
- Education and training Program
- Buddy Program for new hires
- Lunch and learn sessions across teams and topics
Company HQ
Centennial, Redwood City, CA
Leadership
Ahmed Rubaie
(CEO)Ahmed has been the CEO of Anomali since 2021. They are also an Adjunct Professor at the Santa Clara University Leavey School of Business, a position they've held since 2020. Previously, they were an Executive Chairman at Crownpeak and SecureAuth Corporation and a Business Partner to the Founder & CFO at Sitecore.
Udit Tibrewal
(CFO & COO)Prior to joining Anomali in 2022, Udit was the CFO of Arkose Labs and SecureAuth Corporation. They also spent nearly 5 years at Sitecore as an SVP of Finance & Chief Accounting Officer.
Lisa Lyssand
(CPO & Chief of Staff)Lisa joined Anomali in 2018 as CPO & Chief of Staff. They have also been a Member of Chief since 2021. Previously, they were a VP of HR & Facilities at BroadVision and the Head of Administration at Cedef Assets.
Wei Huang
(CTO)Wei joined Anomali in 2014 as a VP of Engineering, moving into the role of CTO in 2016. Previously, they were a Chief Technologist at Arcsight an HP Company, a Senior Member of the Technical Staff at VMware and a Principle Server Developer at Certive.
Christopher Vincent
(CCO)Christopher joined Anomali in 2025. They are also a GTM Advisory at Craft Consulting, a role they have held since 2019. Previously, they were the CRO at AKA Identity and Halcyon.
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