IT Support Specialist, Equativ
$80-85k
Ad monetization platform for publishers and buyers
Posted today
Ad monetization platform for publishers and buyers
501-1000 employees
Posted today
$80-85k
501-1000 employees
Company mission
To help tomorrow's leaders shift to a radically different ad tech model and take back control through its transparent platform and shared-interest business approach.
Role
Who you are
- We're looking for an IT Support Specialist who is reliable and proactive
- The ideal candidate will have at least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues
- This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organization’s technology infrastructure
- 3+ years of experience in IT support or system administration
- You have firsthand experience handling IT support in a rapidly growing tech company
- You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills
- Dedicated team player who actively shares knowledge and supports colleagues
- A diploma, degree, or equivalent in Computer Science, Networking, or a related field
- Familiarity with cloud environments such as Okta, Google Workspace, Microsoft 365, and Atlassian
- Excellent communication skills in English. Knowledge of French, Spanish, or Portuguese is a plus!
- Strong service orientation with a desire to help others and simplify their daily work
- High degree of reliability, autonomy, and initiative to anticipate needs
- Experience with ticketing systems like Jira or Zendesk
What the job involves
- In this role, you'll be the go-to person for all technical support needs, helping to simplify daily work for your colleagues
- You'll handle everything from ticket triaging and troubleshooting to improving documentation and building scalable resources
- As a key member of our team, you'll report directly to the IT Manager, Americas, and play a crucial role in ensuring the smooth operation of our technology environment
- The whole IT department, composed of 9 people, is in charge of a wide range of tasks, including onboarding/off-boarding users, handling IT help desk tickets, managing Google Workspace, Microsoft 365, MDM, and EDR
- Provide first and second-level technical support for employees (Mac, Windows, Linux, peripherals, and SaaS tools)
- Install, configure, and maintain workstations and equipment (laptops, phones, and audiovisual gear)
- Manage user accounts, access, and licenses for platforms like Okta, Google Workspace, and other internal tools
- Ensure system security through updates, patches, and endpoint protection
- Handle the technical onboarding and offboarding of employees
- Manage IT inventory and coordinate necessary purchases
- Write and maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use
- Monitor and resolve support requests in our helpdesk system, adhering to established escalation processes
- Contribute to the continuous improvement of IT processes and infrastructure
- Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool
- Support the day-to-day operations of the office to ensure a smooth work environment
- Collaborate with the Senior Office Manager on office-related initiatives
- Act as a proactive, reliable resource to make everyone’s work easier
Our take
Advertisement has become increasingly complicated in the last decade due to the arrival of smartphones and other mobile devices, and as a result, ad management platforms must be used in order to facilitate omnichannel campaigns. Whilst platforms already exist for ad management, existing solutions generally do not cater to omnichannel advertising, rely on cookies for personalisation, and benefit ad buyers or publishers, but not both.
Equativ provides an ad monetisation platform for both publishers and buyers, helping both parties to optimise the value of their investments across any advertisement channel. In addition to facilitating omnichannel campaign auctions, the company also uses audio recognition to personalise ads based on analysing the real-time interests of its target audiences instead of relying on cookies for information.
Equativ was formed in 2022 through the merger of Smart AdServer, DynAdmic and LiquidM. Although the companies previously worked closely together, the unification of the three organisations is expected to increase Equativ's efficiency and offer a single adtech platform for customers. With a threefold increase in revenue since between 2019 and 2022 and a fully integrated adtech stack, Equativ is clearly poised for further expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- 💸 Annual bonus (Profit Sharing)
- 🏢 Offices in the prime location of Paris (Near from Gare St Lazare)
- 🏠 Flex Remote + allowance for costs (up to 240€ per year)
- 🌴 Additional days off (French reduced working time/ RTT)
- ☘️ CSE (employee benefits, 1 event per month, Yoga classes…)
- 💊 Competitive Health insurance (60% paid by the company - Family or Individual cover)
- 🍴 Lunch vouchers - Swile Card (10€ / day)
- 🏀 Gymlib subscription
- 🌎 Globetrotter Program (visit our offices among: Paris, Nantes, London, Berlin, Madrid, Milan, New York, Mexico, Sao Paulo, Dubai, Singapore...)
Company values
- Be Brave
- Be Thoughtful
- Be Together
Company HQ
Chaussée-d'Antin, Paris, France
Articles
Leadership
Arnaud Créput
(CEO, not founder)Experience as Group CFO of Coheris, and Financial Director of ORSYP Paris.
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