AI Enablement Specialist, Outschool
$70-95k
Salary applicable for candidates in the US and may vary in further lcoaitons. + Stock Options
Online interactive classes for children
Be an early applicant
Online interactive classes for children
1001+ employees
Be an early applicant
$70-95k
Salary applicable for candidates in the US and may vary in further lcoaitons. + Stock Options
1001+ employees
Company mission
To inspire kids to love learning by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path.
Role
Who you are
- If you’re curious about AI, thrive in ambiguity, and love the idea of shaping how humans and AI work together, this is an opportunity to make an immediate impact
- The ideal candidate is energized by the possibilities of AI and passionate about experimenting to transform the customer experience
- Clear writing ability to make complex information easy to understand
- Strong attention to detail and accuracy
- Independent, self-starter mindset with initiative
- Curiosity and enthusiasm for AI/LLMs, with a drive to learn quickly
- Customer empathy and strong people skills
What the job involves
- We’re looking for someone who’s excited to be at the edge of how AI transforms customer support
- We’re looking for curiosity, passion, and drive - we don’t expect candidates to come in with direct experience
- As our AI Enablement Specialist, you’ll train, test, and fine-tune AI systems that power our customer support
- You’ll make sure product changes are captured clearly for AI, and you’ll push the boundaries of what AI can do by analyzing performance, spotting gaps, and experimenting with improvements
- They have strong attention to detail, show initiative as a self-starter, and bring a voracious appetite for learning new skills quickly
- They are comfortable with ambiguity and motivated to simplify complex problems into clear solutions for customers and AI
- Train and refine LLM-powered support systems to improve accuracy, empathy, and resolution rates. Use AI output and metrics to guide improvements to continuously refine LLM training data and prompts
- Translate product functionality into LLM-ready documentation and prompts, ensuring launches are reflected in both agent resources and AI systems. Maintain ongoing documentation so it’s reliable, scalable, and optimized for LLM comprehension
- Audit and test AI-driven support flows, experimenting with improvements that boost automation and customer satisfaction
- Contribute to and shape the AI enablement strategy for CX systems, setting the approach for how AI and documentation work together to support customers and agents
- AI resolution, satisfaction, and utilization rates steadily improve
- Product launches are consistently supported by accurate, AI-ready documentation
- Agents and customers trust LLM-powered support to provide clear, reliable answers
- AI systems and documentation stay accurate and effective through regular tuning and iteration
Our take
The COVID19 pandemic saw radical changes to the needs of institutions, companies, and individuals. A few select businesses were, by chance, perfectly poised to meet them. One such company is Outschool. Its online platform for extracurricular classes is aimed at homeschooled students, a group that ballooned over 2020.
Outschool achieved Unicorn status in mid-2021, closing a $75M Series C round. The hope of Outschool, and the tele-teaching sector at large, is that lucrative investment rounds like this mean hybrid online/offline learning is here to stay. Certainly, Outschool enjoyed swift growth and a place in Y Combinator years before lockdown began. Importantly, it has maintained an encouraging level of growth as schools reopen, and is capitalizing on the shift towards hybrid learning.
With the development of alternative education post-pandemic, Outschool continues to remain committed to empowering parents wiand students with a variety of flexible and personalized learning opportunities. And with a successful 2024 under its belt, the future is sure to be one of even more growth for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2021
$110m
SERIES D
Apr 2021
$75m
SERIES C
Total funding: $240.2m
Company benefits
- Share Financial Success: Stock options and a 401k that makes saving for retirement easier
- Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also offer an additional wellness stipend and more resources related to mental and physical wellness
- PTO and Family Leave:PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends
- Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through virtual events as well as stipends for meals, remote work, and internet allowance. We offer an additional stipend for home office setup
- Lifelong Learners: Annual budget to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool
- Community Impact: Outschool matches employee donations to established 501c3s, and has committed to supporting Outschool.org’s non-profit programs
Leadership
Amir Nathoo
(Co-Founder & Head)Amir studied at Cambridge before spending almost 5 years at IBM in Software Development, and working at WebMynd and Square. While working at Trigger Corp, where he worked for 5 years, he co-founded Outschool.
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