Client Operations Representative, Viva Wallet
+ Bonus
Cloud-based neobank
Posted today
Cloud-based neobank
1001+ employees
Posted today
+ Bonus
1001+ employees
Company mission
To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.
Role
Who you are
- Experience in monitoring and analyzing account performance to drive growth
- Hold a strong interest in technology, with the desire to become a payments subject matter expert
- Be able to identify customer technical and commercial requirements to craft solutions
- Hold strong presentation skills, particularly over the phone or with video meetings
- Possesses collaboration skills, able to work with a wide range of people to get stuff done
- Fluent in English and German
What the job involves
- As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services
- Assess and assign incoming leads to the appropriate team
- Manage and assist existing merchants with the onboarding process and payment acceptance setup
- Promote existing and new company’s services to potential merchants
- Monitor and oversee active merchants post-activation to ensure seamless collaboration
- Act as a key touchpoint between internal departments to support the effective use of internal systems and processes
- Enter and maintain up to date client information into the company's database and keep records with relevant data
- Monitor and analyze account performance to drive growth
- Interest in AI-powered tools and openness to working in AI-enhanced environments
- Collaborate with internal teams to ensure seamless service delivery
Our take
Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.
Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.
As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$75.7m
LATE VC
Dec 2019
$85.7m
SERIES C
Total funding: $185.4m
Company benefits
- Career development opportunities
Company HQ
Central Athens Regional Unit, Athens
Leadership
Haris Karonis
(CEO & Co-Founder)Experienced in Product Management and Business Strategy.
Makis Antypas
(Co-Founder)An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.
Salary benchmarks
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