Customer Success Associate, Clarify Health Solutions
$67.5-79.5k
+ Bonus
Healthcare analytics platform
Open for applications
Healthcare analytics platform
101-200 employees
Open for applications
$67.5-79.5k
+ Bonus
101-200 employees
Company mission
To power better care by optimizing every patient journey.
Role
Who you are
- Passion for Clarify’s mission and making a difference in healthcare
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
- 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred)
- 1+ years of healthcare provider, payer, and/or life sciences experience
- Strong project management skills, PMP certification a plus
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
- Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion
- High attention to detail and ability to produce high-quality outputs
- Strong written and verbal communication skills
- Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus
- Ability to build strong relationships and foster teamwork with customers and internal team members
- Willingness to contribute to building Clarify with energy and excitement
What the job involves
- We’re looking for the optimists, the changemakers, the status quo smashers, and those who reject the very idea of the impossible
- At Clarify, we firmly believe that healthcare can (and should) perform better
- Our AI-driven healthcare analytics solutions help some of the biggest entities in healthcare pinpoint new ways to do so, starting with their margins and their missions
- We’re looking for talented individuals to join us in blueprinting healthcare’s next evolution
- Clarify is looking for a Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers
- This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment
- This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast-paced and ever-changing environment
- Help manage a portfolio of customers and relationships with each customer
- Provide on-site and off-site assessments and consultative services
- Help conduct business reviews and meetings with customers on an ongoing basis
- Establish and develop strong, credible relationships with customers
- Become a subject matter expert in the use of Clarify’s technologies
- Facilitate training for customers on the use of Clarify’s products and solutions
- Project manage pool of customers to ensure they are receiving value from their Clarify partnership
- Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk
- Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
Our take
Data interoperability is essential in healthcare as it enables different systems to share important information. Without it, data is isolated in silos and the healthcare industry suffers. This can lead to compromised care, increased costs and ultimately, worse patient outcomes.
Clarify Health is an AI-powered platform that mines vast amounts of data which has traditionally been held in closed-off systems and transforms it into actionable insights. This gives health providers a complete understanding of a patient’s healthcare journey and saves time while making treatment plans.
The company's platform, Atlas, has mapped hundreds of millions of individual patient journeys to date. With strong backing, Clarify Health continues to expand its integrations with healthcare data sources and scale its operations, aiming to grow its customer base among the largest healthcare organizations.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$150m
SERIES D
Mar 2021
$115m
SERIES C
Total funding: $338.5m
Company benefits
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly wellness stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Jean Drouin
(Co-Founder & Board Member)Former CEO of the company. Was Vice Chair on the Board of Trustees at Pearson College, and Director and Senior Partner at McKinsey.
Todd Gottula
(Co-Founder & President)General Partner at Tendril Ventures. Former Vice President and CTO at Advent Software.
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