API Success Manager, Cronofy
€70-85k
OTE
€45-60k
BASE
More information about location
Scheduling platform
Open for applications
Scheduling platform
21-100 employees
Open for applications
€70-85k
OTE
€45-60k
BASE
More information about location
21-100 employees
Company mission
To be the go-to scheduling infrastructure for high-performance companies globally.
Role
Who you are
- If you like the idea of ensuring customers are successful with a technical product whilst working in a high-growth and profitable startup, then I have the role for you
- It's a great opportunity if you are consultative in your approach, enjoy building relationships with customers based on value creation, and have experience with contract renewals and upselling
- The successful applicant should be able to demonstrate:
- An ability to guide customers through the customer lifecycle; from onboarding through activation and renewal. You build relationships naturally and are able to interact with different types of stakeholders and be their trusted advisor
- You have a consultative approach with customers. You know the product inside out and are able to map customer goals to technical solutions
- A strong technical aptitude. The people that use our product are developers and you will have conversations with stakeholders such as CTOs, VP of Product. We don't expect you to be a developer, but experience with technical products is essential
- A strong understanding of data, using it to guide and prioritize customers
- Experience with contract renewals and upselling
- As this role combines both technical aptitude and consultative skills, we are very open about your previous experience
- Perhaps you've been an Account Manager for a technical B2B SaaS product focused more on commercial aspects, and interested in moving into Success
- Or maybe you are an Engineer who wants to expand and work with customers to make them successful with a technical product
What the job involves
- As successful as most of our clients are, we want to provide them with a dedicated API Success Manager
- You will build relationships, guide them with best practices, demonstrate the value they're getting in QBRs, and ultimately leading them to renew and (if relevant) expand with us
- As the first API Success Manager at Cronofy you will have the opportunity to help shape what this looks like while building the relationships with our customers
- This is an exciting role that merges Success with Account Management
- You will be responsible for customers throughout the entire customer lifecycle, from onboarding to driving adoption, and ultimately renewing and (where relevant) expansion
- Success will be measured by retention and revenue expansion of our API customers
- In practice this means you will be responsible for areas such as; what defines a successful (and unsuccessful) customer, finding ways to better enable our customers (can we provide certain data insights, or offer cross-customer best practices)
- As you are standing the closest to our customers you will also act as the voice and champion of the customer within Cronofy
- In order to be successful in this role you will need to combine technical aptitude with a consultative approach
- We expect you to be a true evangelist and understand our APIs in order to advise our customers
- It is not expected that you will have technical in-depth conversations with developers, but we do expect you to be able to discuss our customer's goals and needs, and how our APIs can be best used to achieve those
- If needed you can call on internal resources, such as one of our (Support) Engineers to scope the solution further
- To give you an idea of the likely profiles you will engage with on the customer side, think about a VP of Product or CTO
- However, as mentioned you may need to facilitate between their technical team and our technical team too
- You will be a relationship builder that smoothly transitions our customers from the sales cycle into success
- It is essential you build a clear understanding of what our customers are trying to achieve with our API's to advise appropriately throughout the customer lifecycle
- At the moment most of our customers are successful and find their way using our documentation, however some also face challenges in terms of adoption from their end-users
- You will be the point of contact that proactively reaches out when you see a risk to advise on how they can improve
- This will allow us to make sure customers get the most value from us and that our retention rate might even exceed our current 116%
- There will also be a component of upselling with our customers
- We have a broad range of features and are incredibly flexible in how you can use the APIs
- It could be that they only use our calendar sync, but that they might also benefit from our scheduler capabilities
- It could be that a customer has only used some features included in their current plan, but that they might not have realized how they can leverage other elements to their benefit too
- We don't believe in ‘hard selling’ but we do believe in truly understanding our customers’ goals and provide options to help them be more successful
- As well as working with our customers, you will also have the opportunity to help us define what makes our API customers truly successful, what indicates that they might be at risk, and are there more common needs we don't know about
- This position reports to our Customer Success Manager, and is part of the wider Sales function
- You’ll be working very closely with our dedicated API Account Executive, as well as Engineering, Product and Support teams
- You will be our very first API Success Manager so there is plenty of room to shape your career from there!
Application process
- Visit https://docs.cronofy.com/interviewing-with-us/ for a full breakdown of our recruitment process
Our take
Managing time should take minimal effort and consider an individual's life with complete respect for their privacy. Cronofy was founded with the intention of providing businesses with a secure and cutting-edge calendar API that meets these needs.
The company's edge comes from the fact that it can be used alongside Google Calendar and Apple Calendar, as well as Office 365, Outlook and Microsoft Exchange. This means that developers can work with just one API while building software.
Cronofy's direct competitors include big name companies such as Google and Apple, which have their own calendar APIs. However, the company's founders boast extensive startup experience, and they have successfully leveraged this to draw significant investment. Cronofy has managed to establish a high profile and secure reputation among businesses, and is in a strong position moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2016
$1.6m
SEED
Sep 2013
$0.1m
SEED
Total funding: $1.7m
Company benefits
- Pension scheme matched at 5% (gross)
- 25 days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and can be taken any time (not just on that day)
- 5 personal development days per year to use for L&D, charitable causes or similar
- Private medical care with Bupa
- Medicash Proactive cash plan for dental, optical etc
- EAP - Employee Assistance Programme providing 24/7 mental health support
- Pleo card for work expenses, hardware, travel etc
- A flexible approach to working; remote, office or hybrid
- A principles driven culture that provides the framework for autonomous decision making and personal development
Company values
- Truth. Honesty is not just the right thing to do. Lies and half-truths can feel expedient in the short-term, but the freedom gained from confronting the truth is where high performance and trust comes from.
- When this baby hits 142kph... The magic happens when we operate at a speed that we can maintain long-term. We favor guidelines over rules and constantly prioritize value delivery without sacrificing the future.
- Back from the future. We immerse ourselves in the future. We continuously question and challenge norms in order to find better answers to the scheduling problems of today and tomorrow.
- Stop and look around once in a while. Knowledge work requires deep focus and mental energy. Social time together as well as away from work is critical to high performance and personal wellbeing.
- Zero in. We start with users and build our priorities around their jobs to be done. Our experiments are thoughtful and collaborative. Successes and failures are reviewed together so we're always improving.
Company HQ
The Lace Market, Nottingham, UK
Articles
Leadership
Adam Bird
(CEO)Adam is a highly technical and experienced technology entrepreneur with a passion for continuous improvement that pervades every aspect of his life. A lover of cycling and craft beer but he never really got on with having a beard for that hipster hat-trick.
Garry Shutler
(CTO)Garry has wide ranging experience as a tech leader including being lead developer at Zopa, the world’s oldest and Europe’s largest peer-to-peer lending service. He’s tackled many challenges that involve scale, highly sensitive data, and where a high degree of accuracy and high level of availability is paramount. He's a husband, father, cyclist, and avid proponent of the Oxford comma.
Salary benchmarks
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Diversity, Equity & Inclusion at Cronofy
Mark Harbottle (Head of Talent)
- Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.
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