Technical Support Specialist, GoGuardian
+ Equity; the typical base salary range for this position is $24.00 per hour
Ed-Tech software for K-12 schools
Job no longer available
Ed-Tech software for K-12 schools
201-500 employees
Job no longer available
+ Equity; the typical base salary range for this position is $24.00 per hour
201-500 employees
Company mission
To transform education by helping schools implement, manage and understand technology.
Role
Who you are
- An individual who is self-starting and who has excellent communication and problem-solving skills
- Ability to multitask, prioritize and manage time effectively
- Naturally inquisitive with strong technical troubleshooting skills
- Proven customer support or customer relationship management experience
- Establish and maintain relationships of trust through open and interactive communication
- Experience with DNS and basic networking concepts is preferred
- Feels brave leaping into the unknown and comfortable with consistent change - agility is key!
- Must be flexible with shift schedule (hours of operation span 5am-5pm PST)
What the job involves
- As a Technical Support Specialist you will be reporting to a Technical Support Manager or Team Lead
- This position is focused on expertly handling all of our customer support requests
- When admins and teachers have questions or run into technical issues, you’ll be there to help through email, chat or phone calls
- You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day
- Support our IT Administrators, teachers and other faculty who have questions about our GoGuardian products
- Responding to customer queries in a timely and accurate way, via email, chat or phone,
- Assist in support hours of operation and off hour production emergencies
- Educate and empower customers on self task performance and investigations
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Follow up with customers to ensure their technical issues are resolved
Our take
GoGuardian provides filtering, classroom engagement and mental health tools for educators. This supports better classroom management, student engagement and online safety - without users having to rely on multiple platforms.
Among GoGuardian's product capabilities, users will find real-time monitoring for students' device screens, a feature to identify at-risk students and the 2024-launched single click tutoring support. The major questioning of the suite surrounds how student safety and privacy remain balanced, which is a challenge the company must continue to face.
Millions of students across over thousands of US school districts are served by GoGuardian's software. With schools increasingly turning towards digital education systems, the company is well-positioned to expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$200m
GROWTH EQUITY VC
Apr 2014
$0.2m
ANGEL
Total funding: $200.2m
Company benefits
- Health insurance: 90% for you (100% HMO) and 50% for your dependents
- 401(k) retirement savings plan with company match
- Comprehensive time-off package, including flexible time off, sick time, 13 company holidays, quarterly wellness days, and a paid year-end holiday break
- 24 hours and 7 days a week, free confidential services include personal coaching, counseling, self-care apps, and much more!
- Employee stock option
- Company-supported growth
- Paid parental leave for up to 14 weeks
- Company paid short and long-term disability
- A fertility and adoption program to help you support your family needs
- Relax, recharge, and refresh with weekly yoga classes and guided meditation
Company HQ
El Segundo, CA
Leadership
Advait Shinde
(Co-Founder & Chair)Worked at Google as an engineer, helping to launch key products such as Google Pay (formerly Google Wallet). Co-founded GoGuardian as CTO in 2014, becoming CEO in 2017 and Chair in 2024.
Rich Preece
(CEO)Previously COO at LegalZoom, SVP and US GM of QuickBooks by Intuit, and Senior Marketing Manager for the Chicago Association of Direct Marketing.
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