Sellers Operation Manager, Back Market
3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
3 days a week in office
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Fluent in English
- 3 to 5 years of experience in business operations, sales operations, business intelligence, or equivalent hands-on operational roles
- Strong analytical chops with solid experience using Excel, Google Sheets, SQL, Tableau, Power BI, or similar tools
- Strong sense of Ownership & positive learning attitude
- Good organization & communication skills, and not afraid of writing structured documents
- A track record of supporting commercial or account management teams with processes, tools, or performance tracking
- Genuine curiosity about AI, automation, and how to make processes better
- We encourage you to apply even if you don't check every single box. We value problem-solvers who learn fast and bring fresh perspectives
Desirable
- Experience with marketplace or e-commerce operations
- Background in designing seller or partner programs
What the job involves
- The Seller Success Department’s mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform
- The Sellers Operations & Intelligence team being the backbone of the Seller Success Department, drives convergence, efficiency, and data-driven insights across all seller channels and geographies
- You'll be the wizard behind the curtain, making everything run smoother for our Seller Success team while uncovering insights that drive real business impact
- Build and refine the dashboards and reporting tools that help Seller Success Managers track performance and spot opportunities
- Streamline team workflows by identifying bottlenecks and eliminating manual processes that waste time
- Run and optimize our seller incentive programs, ensuring they're fair, effective, and actually motivating
- Act as the data quality guardian, making sure our business reviews and decisions are backed by accurate, trustworthy numbers
- Partner with Analytics, Product, and commercial teams to design scalable solutions that grow with us
- Hunt for opportunities to leverage AI and automation to make us faster and smarter
Application process
- Please submit your CV in English
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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