Senior IT Support Specialist, Wpromote
$70-80k
More information about location
3+ days a week in office ( El Segundo, CA)
Digital marketing firm specializing in customer acquisition
Be an early applicant
Digital marketing firm specializing in customer acquisition
501-1000 employees
Be an early applicant
$70-80k
More information about location
3+ days a week in office ( El Segundo, CA)
501-1000 employees
Company mission
To drive transformational growth for brands who Think Like A Challenger.
Role
Who you are
- This position demands strong expertise in business analysis and hands-on experience with automation tools such as Zapier to streamline workflows and enhance efficiency
- The ideal candidate will proactively address challenges and play a key role in driving overall IT system optimization
- 3+ years of experience providing IT support in a Mac-centric environment, combined with a solid background in business analysis
- Advanced expertise with operating systems, particularly macOS, with additional knowledge of Windows environments and enterprise software solutions
- Demonstrated experience in business analysis, with the ability to identify inefficiencies in workflows and propose appropriate IT solutions
- Proven proficiency with automation tools such as Zapier or equivalent platforms, streamlining business operations through process automation
- Strong analytical capabilities, with the ability to assess, design, and optimize business processes
- Excellent communication and interpersonal skills, with a customer service-oriented mindset
- Relevant IT certifications, such as ITIL, are highly desirable and will be considered a strong asset
- In-depth knowledge of Video conferencing (Google Meet, Zoom, and Microsoft Teams for individual users and conference rooms) Administration of Google Workspace and Microsoft Office (excluding Exchange), Management tools such as Mobile Device Management (MDM), ticketing systems, password management, antivirus software, VPN, and other standard Enterprise tools
What the job involves
- The Sr IT Support Specialist will be responsible for delivering technical support, diagnosing and resolving hardware and software issues, and ensuring the seamless operation of IT systems across the organization
- Providing Advanced Technical Support: Serve as the primary point of contact for end-user support through multiple channels, resolving complex hardware and software issues with efficiency and professionalism
- Maintaining and Auditing IT Systems: Perform regular system maintenance and audits across desktops, laptops, and critical software applications to ensure optimal performance
- Training and Educating Users: Facilitate comprehensive training sessions for employees on IT best practices and troubleshooting techniques, promoting self-sufficiency and knowledge retention
- Implementing Automation Tools: Utilize automation platforms like Zapier or other low-code/no-code solutions to create efficient workflows and system integrations, minimizing manual processes and enhancing operational efficiency
- Conducting Business Analysis: Collaborate with cross-functional teams to analyze existing workflows, identify operational inefficiencies, and recommend IT solutions that align with the organization’s strategic goals
- Documenting IT Processes: Develop and maintain detailed documentation of IT incidents, resolutions, and procedures, ensuring continuity of knowledge and fostering continuous improvement across the team
- Collaborating on IT Projects: Partner with IT Security, infrastructure, and Project Management teams to support and execute large-scale projects, including system upgrades and software deployments
- Managing Hardware and Software: Oversee the deployment, configuration, and ongoing maintenance of approved hardware and software solutions within the organization
Our take
Digital marketing campaigns are essential for scaling a business and acquiring new customers. Modern campaigns favor the use of proprietary data, but the siloed nature of existing marketing firms presents limitations, with strategies focussing too heavily on blindly meeting KPIs as opposed to providing accurate and optimized data insights.
Wpromote provides digital marketing services specializing in customer acquisition; aiming to provide holistic, customer-centric, omnichannel campaigns that maximize the efficacy of proprietary data. This is achieved through the platform Polaris, which features predictive modeling and other data analysis tools to extract actionable insights from otherwise siloed, inaccurate and inefficient data.
Whilst the company faces competition from digital marketing firms focused on future-proofing proprietary data, the company has a uniquely transparent approach in identifying the inefficiencies of its competitors and promising to solve them. Wpromote has made strategic acquisitions and been recognized as an innovator in the space, as well as gathering investment that it is using to accelerate growth and expand its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Unlimited PTO
- Half-day Fridays every Friday
- 3 different medical plans to suit your needs, including a plan under $10 per month, as well as dental, vision, disability, and life insurance
- 401(k) with company matching
- Free, confidential Employee Assistance Program
- Free weekly virtual workout classes
- 100% paid parental leave policy for birth, adoption, and foster placement
- Medical and dependent care FSAs
- Wprotege mentorship program
- LinkedIn learning and access to internal training and development
- Organizational transparency - our c-suite and senior leadership are easily accessible to all employees, they share business updates, and recognize top employees through a monthly all-hands and a weekly CEO message
- Virtual experiences, from Slack cooking challenges to trivia tournaments and employee awards
Company HQ
El Segundo, CA
Leadership
Michael Mothner
(Founder & Board Member)Co-founder of CouponPal from 2010 to 2013. Co-founder of ScanDigital.com from 2007 to 2015.
Andrea Bendzick
(CEO)Previously CEO and President at Astreya, where they were also COO and CFO in prior years. Also worked at NTT Data Americas as CFO and SVP of Global Operations and Transformation.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Wpromote