Support Associate, Middesk
$60-70k
+ Equity
5 days a week in office
Business identity platform
Be an early applicant
Business identity platform
101-200 employees
Be an early applicant
$60-70k
+ Equity
5 days a week in office
101-200 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations
- Bachelor’s Degree or equivalent work experience
- Flexibility with changing job duties and responsibilities
- Time management and prioritization skills
- Proactive communication skills and ability to manage up across multiple time zones
- Excellent research, critical thinking, and customer service skills
- Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
What the job involves
- As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise
- Your contributions will have a direct impact on how our customers use the Middesk product
- As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally
- For this role, there is an expectation of being onsite in our SF or NYC office five days per week, working PST hours (11am EST – 7pm EST). That said, we offer some flexibility — while maintaining alignment with PST, team members are not required to stay in the office past 5pm EST
- Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues
- Handle customer questions from start to finish autonomously
- Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support
- Contribute to documentation, internally about our products and externally for our customers
- Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision.
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it.
- Ownership: We offer a stake in the company to every full-time employee through stock options.
- 401(k): We make it easy to save money for retirement.
- Parental leave: We offer three months of paid parental leave to any parent.
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely.
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office.
Company HQ
Financial District, San Francisco, CA
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder & CTO)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
Salary benchmarks
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