Technical Customer Success Manager, emnify
Cloud-based services for IoT communications
Job no longer available
Cloud-based services for IoT communications
101-200 employees
Job no longer available
101-200 employees
Company mission
To redefine IoT connectivity and deliver meaningful, impactful experiences for businesses worldwide.
Role
Who you are
- This position requires a strong blend of technical knowledge, interpersonal skills, and a deep understanding of our products/services to effectively engage with customers, address their needs, and maximize their value from our offerings
- Strong technical background with experience in customer-facing roles
- Solid understanding of network concepts such as IP addresses, VPNs, coupled with a genuine passion for IoT, M2M, and Telecom products
- Demonstrated ability and enthusiasm to learn new technologies, particularly within the IoT industry
- Proven track record of effectively managing upsell and renewal processes, consistently meeting or exceeding targets
- Expertise in negotiation with a history of successfully navigating complex technical negotiations to achieve mutually beneficial outcomes
- High level of ownership, proactivity, and solution-oriented mindset, particularly in addressing technical challenges
- Outstanding communication skills with a customer-centric mentality, along with a commercial problem-solving approach in a fast-paced, dynamic environment
- Professional proficiency in English, both verbal and written
- Fluency in German or French is a plus. Experience with Salesforce and Customer Success tools is advantageous
What the job involves
- The Technical Customer Success Manager will ensure that customers achieve their desired outcomes through effective utilization of our product and play a crucial role in driving customer satisfaction, retention, and revenue growth through effective upselling and successful renewal processes
- Cultivate a comprehensive understanding of our products/services, including their technical intricacies, features, and benefits. Utilize this expertise to guide customers in optimizing the value of their investment, troubleshoot technical issues, and offer strategic recommendations
- Spearhead the development and execution of upsell strategies leveraging deep technical understanding of customer needs and business objectives. Collaborate closely with Sales and Product teams to craft personalized upsell plans aligned with each client's unique technical requirements
- Lead the end-to-end renewal process, ensuring seamless communication, negotiation, and execution of renewal contracts. Proactively address any technical concerns or challenges that may arise during renewals to foster long-term partnerships with clients
- Cultivate and nurture strong relationships with key stakeholders within client organizations. Serve as a trusted technical advisor by comprehensively understanding their technical needs and aligning our solutions to address their challenges effectively
- Continuously monitor and analyze customer usage and engagement patterns to identify opportunities for upselling and potential risks to renewal. Take proactive measures to mitigate usage gaps or concerns and ensure customer success
- Collaborate seamlessly with Sales, Marketing, and Product teams to share technical insights, customer feedback, and recommendations for product enhancements. Work closely with these teams to ensure a cohesive and customer-centric approach across all interactions
Our take
emnify is the leading cloud communication platform provider for IoT - it provides a cloud-based infrastructure to allow companies and businesses to seamlessly scale up operations globally, creating a pain-free integration process.
The company provides reliable and robust cellular IoT connectivity for a wide range of devices, including those in the agriculture, energy meter, health, and mobility sectors. emnify aims to be customer-focused and works with experts who allow the company to operate within over 70 countries.
Building on this global footprint, emnify is firmly looking to the future. Through its involvement in EU-backed research initiatives like ORIGAMI and NaSA-OMI, the company is helping shape the architectural and security foundations of the next-generation networks, including 6G and satellite-enabled connectivity. By combining real-world IoT use cases with academic and industry collaboration, emnify isn't just a connectivity provider, but an active contributor to how intelligence, secure IoT networks will evolve in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$57.7m
SERIES B
Oct 2019
$9.3m
SERIES A
Total funding: $80.8m
Company HQ
Kreuzberg, Berlin, BE
Leadership
Frank Stoecker
(Co-Founder & CEO)Held roles as VP of Messaging at Brodos and Syniverse. Was also a Managing Director at End2End Connectivity and a General Manager of Messaging at MACH.
Martin Giess
(Co-Founder)Previously an Application Manager at Brodos and the VP of Technology at MACH and Syniverse.
Alexander Schebler
(Co-Founder & VP of Network Access)Previously an Account Manager at Brodos, the Director of Sales at End2End Connectivity, and a VP of Sales and Carrier Relations at MACH and Syniverse.
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