Director of Partner Success, Metropolis
$160-175k
Autonomous commerce platform for urban mobility
Job no longer available
Autonomous commerce platform for urban mobility
21-100 employees
Job no longer available
$160-175k
21-100 employees
Company mission
To disrupt traditional city infrastructure to empower the future of urban mobility.
Role
Who you are
- 7+ years of progressive experience in Partner Success, Strategic Accounts, Enterprise Client Management, or Commercial Real Estate Technology
- Proven success managing complex, multi-stakeholder institutional portfolios and navigating large enterprise escalations
- Ability to articulate complex concepts and negotiate at the highest levels of partner organizations
- Strong structured approach to problem-solving; calm operator who excels under pressure
- Demonstrated ability to align internal teams (Product, Engineering, Ops) without direct authority
- Expert ability to build analytical insights, craft compelling narratives, and translate metrics into actionable recommendations
Desirable
- Deep familiarity with the Commercial Real Estate Tech landscape
What the job involves
- Metropolis is seeking a Director of Partnerships to lead and strengthen relationships with our most strategic institutional real estate partners
- This key leadership position will drive long-term revenue growth, deliver exceptional partner experiences, and ensure operational excellence across a portfolio of high-priority accounts
- As the executive liaison for our largest institutional partners, you will be directly responsible for partner satisfaction, retention, expansion, and the overall performance and health of the portfolio
- Serve as the primary, executive-level relationship owner for major institutional real estate partners, developing and executing long-term engagement strategies to maximize partner satisfaction and portfolio revenue growth
- Identify and lead expansion opportunities in close collaboration with the Sales team, while driving adoption of new product capabilities and features across the managed portfolio
- Lead and facilitate all executive-level partner interactions, including Quarterly Business Reviews (QBRs), annual planning sessions, and strategic briefings
- Own the creation and delivery of QBRs, translating complex performance metrics, benchmarking, and analysis into compelling, data-driven narratives
- Partner with the Data team to develop customized reports and dashboards that quantify partner value, support future expansion, and enable data-backed decision-making
- Build and maintain multi-threaded executive and stakeholder relationships through proactive mapping and consistent, high-value engagement
- Act as the ultimate cross-functional accountable owner for partner performance, including resolution of systemic issues and escalations, collaborating with Operations, Deployment, Product, and Engineering to ensure optimal service delivery
- Ensure Service Level Agreements (SLAs), uptime commitments, and quality standards consistently exceed partner expectations across the portfolio
- Serve as the authoritative Voice of the Customer in internal prioritization and product roadmap discussions, contributing quantified partner needs, business cases, and evolving the Partner Success Playbook to improve the post-sale experience
- Act as a strategic asset management partner and subject matter expert across parking and related mobility businesses, leading deep analytics, strategic projects, KPI analysis, and the creation of routine and ad-hoc reports and data visualizations to maximize client asset value
Our take
Driven by computer vision and AI technology, Metropolis offers a seamless parking and checkout experience by turning cars into wallets. This eliminates the need for physical tickets and pay machines, allowing property owners to maximise the financial performance of their parking assets and offer a modern service to customers.
Metropolis aims to revolutionise parking by integrating future mobility solutions, such as autonomous vehicle deployment, charging stations, and eVTOL infrastructure. Its approach includes dynamic pricing to optimise revenue during demand surges.
Co-founded by Alex Israel, a former ParkMe founder, the company has expanded rapidly following several staggering fundraising rounds and partnerships with Premier Parking and Uber. The company's acquisition of SP Plus Corporation, funded by a $1.8 billion investment, positions it as a leader in AI-driven mobility solutions. As a pioneer in its category, Metropolis continues to push the boundaries of parking and mobility technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2025
$500m
SERIES D
Oct 2023
$1.1bn
SERIES C
Total funding: $1.8bn
Company benefits
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a flexible working model
Company HQ
Downtown, Santa Monica, CA
Leadership
Alexander Israel
(Co-Founder & CEO)Former Vice President & General Manager at INRIX. Co-founder and former COO at ParkMe. BA in Business & Economics at University of Puget Sound.
Travis Kell
(Co-Founder & Chief Strategy Officer)Former Senior Vice President at Winton Group. Previously Director of Hedge Fund Solutions at BlackRock. BA in Business at University of Puget Sound.
Courtney Fukuda
(Co-Founder & Chief Integration Officer)Formerly hedge fund solutions group at BlackRock. Managed senior relationships with sovereign wealth fund, central banks and other major institutional investors. BA in Economics at Yale University.
Peter Fisher
(Co-Founder & CCO)Formerly growth equity Investor at Transamerica Investment Management, BA in Political Science at Boston College.
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