Associate Customer Success Manager, Ecoplanet

• Proactive and goal-oriented
• Proactive, professional, and goal-oriented in approaching tasks and challenges
• Team player with independence
• A team player with a strong ability to work independently and take on responsibility
• Strong communication skills
• Communicative, assertive, and capable of building customer trust and satisfaction
• Solution-oriented mindset
• Solution-driven and motivated to bring new ideas to the team and implement them
• At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
• Fluent proficiency in German and English
• Confident use of Google Suite and CRM tools, preferably HubSpot
• Strong communication, negotiation, and organizational skills

• Customer Relationship Management
• Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
• Onboarding Support
• Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
• Key Account Management
• Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
• Customer Success Review
• Conducting regular check-ins and business reviews to ensure customers achieve their goals
• Sales Collaboration
• Identifying upsell and cross-sell opportunities and working closely with the sales team
• Data Monitoring and Reporting
• Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
• Cross-Functional Collaboration
• Working with product and sales teams to deliver the best possible customer experience

• Equity package
• Opportunity to work with a talented and passionate team
• Chance to make a significant impact on a rapidly growing startup
• Fast-paced and exciting work environment
• Office in the heart of Munich

Total funding: $23.9m

As companies and individuals around the globe aim to be more sustainable, many small to medium-sized enterprises struggle to meet sustainability regulations as they often lack the time and teams needed to manage and optimise the energy consumption from their daily operations.