Associate Customer Success Manager, Ecoplanet
Helping SMEs navigate sustainability regulations
Open for applications
Helping SMEs navigate sustainability regulations
21-100 employees
Open for applications
21-100 employees
Company mission
To make SMEs independent & ensure compliance with the European Green Deal.
Role
Who you are
- Proactive and goal-oriented
- Proactive, professional, and goal-oriented in approaching tasks and challenges
- Team player with independence
- A team player with a strong ability to work independently and take on responsibility
- Strong communication skills
- Communicative, assertive, and capable of building customer trust and satisfaction
- Solution-oriented mindset
- Solution-driven and motivated to bring new ideas to the team and implement them
- At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
- Fluent proficiency in German and English
- Confident use of Google Suite and CRM tools, preferably HubSpot
- Strong communication, negotiation, and organizational skills
What the job involves
- Customer Relationship Management
- Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
- Onboarding Support
- Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
- Key Account Management
- Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
- Customer Success Review
- Conducting regular check-ins and business reviews to ensure customers achieve their goals
- Sales Collaboration
- Identifying upsell and cross-sell opportunities and working closely with the sales team
- Data Monitoring and Reporting
- Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
- Cross-Functional Collaboration
- Working with product and sales teams to deliver the best possible customer experience
Our take
As companies and individuals around the globe aim to be more sustainable, many small to medium-sized enterprises struggle to meet sustainability regulations as they often lack the time and teams needed to manage and optimise the energy consumption from their daily operations.
Ecoplanet supports SMEs throughout the energy transition process, providing access to a comprehensive operating system that uses smart meter data to manage the internal, production, and supply consumption of its clients. This enables customers to save time and money while making a meaningful impact on the environment.
The young company’s highly scalable, plug-and-play software empowers positive changes in day-to-day business operations as it enables industrial companies to play a leading role in the energy transition. Following a successful Series A funding round – led by HV Capital – Ecoplanet’s innovative approach has the company well-positioned to see growth within the increasingly complex energy market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2025
$18.1m
SERIES A
Apr 2024
$4m
EARLY VC
Total funding: $25m
Company benefits
- Equity package
- Opportunity to work with a talented and passionate team
- Chance to make a significant impact on a rapidly growing startup
- Fast-paced and exciting work environment
- Office in the heart of Munich
Company HQ
Schwabing-Freimann, Munich, Germany
Leadership
Maximilian Dekorsy
(Co-Founder)Founder & former CEO of MXD Consulting. Previously worked at the Boston Consulting Group as a Consultant & Associate.
Dr. Henry Keppler
(Co-Founder)Former Engagement Manager at McKinsey & Company and worked at Rocket Internet in Global Venture Development.
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