Account Manager, TheFork
French Market
+ Monthly bonus
3+ days a week in office
Online restaurant reservation platform
Open for applications
Online restaurant reservation platform
501-1000 employees
Open for applications
+ Monthly bonus
3+ days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Years of experience in account management or relevant role: +3y
- Language: Native French and fluent English
- A Fully computer literate - MS Office and Salesforce
- Self-starter, results-oriented person who loves to reach and exceed targets
- Knowledge of the revenue management related issue
- Very comfortable having conversations and negotiations over the phone
- Analytical and creative mind, able to offer the customers the best solutions
- Able to quickly establish a climate of trust which conduces to the development of the business relationship
- Autonomous and familiar to work with KPIs and targets
- Proven ability to manage multiple projects at a time
Desirable
- Experience in the field of the Internet/Tech
- Experience in pitching and selling promotions/deals/flash sales
- Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 600 to 1000)
What the job involves
- Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
- Be the primary point of contact and build long-term relationships with customers
- Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
- Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
- Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
- Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
- Ensure the support and training to use our tools
- Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
- Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
- Monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Level of B2C irritating factors
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in TheFork Festivals
Our take
TheFork's platform plays a significant role in the digitisation of the hospitality industry by offering users a seamless way to select restaurants based on their preferences, read user reviews, check real-time availability, and make instant online reservations.
In addition to serving customers, TheFork also partners with restaurants by providing them with TheFork Manager, a software solution designed to optimise reservation management and streamline operations, This software helps restaurants improve their service and boost revenues by making their operations more efficient and responsive to customer demands.
A TripAdvisor company, TheFork has made significant contributions ot the global dining industry, partnering with 60,000 restaurants, achieving 30M app downloads, and attracting over 400M users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO, not founder)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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