Account Manager, TheFork
French Market
+ Monthly bonus
3+ days a week in office
Online restaurant reservation platform
Job no longer available
Online restaurant reservation platform
501-1000 employees
Job no longer available
+ Monthly bonus
3+ days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- 3+ years of experience in account management or a similar commercial role
- Fluent French and fluent English, both written and spoken
- Fully computer literate, with experience using MS Office and Salesforce or a similar CRM
- Comfortable having sales conversations and negotiations over the phone
- Experience managing a high volume of outbound and inbound calls (20–50 per day) and large account portfolios (600–1,000 accounts)
- Self-starter with a strong results focus and experience working with KPIs and targets
- Ability to manage several priorities or projects at the same time
- Knowledge of revenue management concepts or commercial optimisation
Desirable
- Experience in the Internet or technology sector
- Experience pitching and selling promotions, deals or flash sales
- Experience exceeding sales or performance targets on a regular basis
- Strong analytical and creative thinking, with the ability to propose tailored customer solutions
- Ability to quickly build trust and develop long-term business relationships
- High level of autonomy and confidence working independently
What the job involves
- Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
- Be the primary point of contact and build long-term relationships with customers
- Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
- Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
- Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
- Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
- Ensure the support and training to use our tools
- Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
- Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
- Monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Level of B2C irritating factors
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in TheFork Festivals
Our take
Aiding the digitisation of the hospitality industry, TheFork offers users a seamless way to find restaurants they will enjoy, read user reviews, check real-time availability and make instant online reservations. It also provides restaurants with TheFork Manager, a software solution designed to optimise reservation management and streamline operations,
A TripAdvisor company, TheFork has made significant contributions to the global dining industry. It has partnered with 55,000 restaurants, achieved over 30 million app downloads, and attracted millions of users. Its software helps restaurants improve their service, which is great for diners too, and boost revenue by making their operations more efficient.
Celebrating its 15th anniversary in 2022, TheFork has firmly cemented itself as a top player in the space. It is able to serve restaurants of any size, including small and family-run restaurants, supporting them as the industry becomes more complex. On top of this, it has launched AI-powered search to help diners find their next restaurant in an intuitive and personalised way.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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