Customer Experience Operations, Transmit Security
$140-160k
OTE
Customer identity and access management platform
Job no longer available
Customer identity and access management platform
201-500 employees
Job no longer available
$140-160k
OTE
201-500 employees
Company mission
To create a world where businesses can move fast, be secure, and never compromise.
Role
Who you are
- 6–8 years of experience in Customer Operations, Program Management, Business Operations, or a similar role in a B2B technology environment
- Proven experience managing cross-functional initiatives and operational programs
- Strong experience working with Salesforce, Jira, and Confluence (or similar tools)
- Demonstrated ability to build and scale processes in a growing organization
- Excellent communication and presentation skills
- Analytical mindset with experience defining and tracking operational metrics
- Basic understanding of coding or technical automation (e.g., APIs, scripts, or workflow automation)
- Experience supporting Customer Success, Professional Services, or Support organizations
- Familiarity with AI tools for automation, reporting, and knowledge management
What the job involves
- We are seeking a Customer Experience Operations Manager to drive operational excellence across the Customer Experience (CX) organization. This role will act as a Program Manager and Chief of Staff for the CX leadership team, owning initiatives that improve efficiency, visibility, and scalability of customer operations
- This individual will be responsible for building processes, enabling teams through training and tooling, and serving as the central hub (“one-stop shop”) for CX programs, systems, and performance insights
- Lead strategic initiatives for the Customer Experience organization, from concept through execution
- Serve as the program manager for cross-functional CX projects, ensuring milestones, risks, and outcomes are clearly tracked
- Design and coordinate onboarding and ongoing training programs for CX teams
- Build and maintain documentation and playbooks to support consistent execution
- Own CX operational systems and workflows across Salesforce, Jira, and Confluence
- Identify opportunities to automate processes and reporting to improve team efficiency and data quality
- Partner with technical teams to implement scalable workflows and integrations
- Act as chief of staff to CX leadership for:
- Strategy execution
- Metric definition and tracking
- Business reviews and performance reporting
- Build dashboards and reporting frameworks to measure how the CX organization is performing (e.g., adoption, escalations, delivery health)
- Centralize and track operational issues, risks, and blockers across CX teams
- Ensure visibility, ownership, and resolution of high-impact customer and process issues
- Create executive-level presentations and reports summarizing CX performance, risks, and initiatives
- Leverage AI tools to improve documentation, reporting, and operational workflows
Salary benchmarks
Our take
Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.
The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.
Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$543m
SERIES A
Jan 2017
$42.9m
EARLY VC
Total funding: $585.9m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Micky Boodaei
(Co-Founder & CEO)Micky previously co-founded Imperva and founded Trusteer where he served as the CEO for over 7 years.
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