Senior Customer Success Manager, Persado
$120-135k
AI-driven content generation for enterprise marketers
Be an early applicant
AI-driven content generation for enterprise marketers
201-500 employees
Be an early applicant
$120-135k
201-500 employees
Company mission
To drive better societal outcomes by applying the power of AI and machine learning to an organization’s choice of words.
Role
Who you are
- The ideal candidate will be bright, ambitious, self-driven, hard-working, team player and flexible
- 6-8 years of relevant experience in Customer Success, Program Management, or Account Management at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers
- Consultative mindset in assessing business and strategic customer priorities
- Prioritization skills and methodical approach to creating/completing to-do lists
- Ability to deliver results in a demanding and fast-paced environment that requires creative problem-solving skills
- Strong foundational understanding of the digital marketing ecosystem, including email marketing, display advertising, social, mobile commerce, etc
- Analytical and data-driven mindset and makes decisions with data including having a strong grasp of financial business value / ROI cases
- Experience in leading customer interactions including status calls, building program presentation decks, and key communications across several cross-functional groups
- Good at managing multiple work streams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders
- Strong ability to manage cross functional teams delivering to Enterprise Customers as well as managing upwards
- Obsessed with customer outcomes
- A fast learner, eager to learn about new solutions, technologies and processes
- Solid analytical thinking and problem solving capability
- Collaborative team player with the ability to shift gears quickly and efficiently
- Dependable, reliable with strong attention to detail
- Self-driven, professional, and proactive to take ownership of projects
- Strong communication skills, ability to own meetings and keep everyone on track
What the job involves
- As a Senior Customer Success Manager, you will partner with customers to drive value through adoption of Persado’s platform, collaborate daily, build relationships, track success metrics, and identify growth opportunities
- Drive customer engagement and adoption of Persado, serving as the lead day to day contact for Fourtune 500 Enterprise accounts in the Financial Services, Media and Technology industry
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan and operating playbook that moves customers along a maturity path
- Deliver against customer’s strategic organizational objectives on a quarterly, semiannual and / or annual basis
- Build and expand core relationships throughout the organization
- Partner with CS and Sales leadership to identify and expand account opportunities
- Be an advisor, expert and evangelist of Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs
- Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
- Lead bi-weekly or monthly status calls and other ad hoc working sessions (planning, support, results review)
- Play a leading role in business reviews and program governance meetings and serve as the primary point of escalation
- Use creative problem-solving to manage multiple work streams simultaneously and deliver results in a fast-paced environment
- Build and advance skills including:
- Identify opportunities for process or product improvements to improve customer experience and outcomes
- Platform analytics (ex: Google Analytics, Adobe Analytics, Bluecore) and testing and delivery platforms (i.e. Salesforce, Adobe, Optimizely)
- Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.)
- Travel to clients as needed (estimated 1-2 times per quarter)
Application process
- Kindly submit your CV in English
Our take
When a bank tries to persuade you to take out a new credit card, the marketing messages can be phrased an infinite of ways. The problem is that they have a limited amount of characters to convey their message.
Persado is an AI platform that lets businesses automate the way they generate digital marketing messages. It unlocks the value of the right words at every customer interaction, helping businesses to persuade its customers to perform an action. It has added generative AI features to its product line, allowing companies to generate precisely targeted copy in UI elements (for instance, the header of a eCommerce shopping cart page) to customers in real time.
Best Buy, Citi, Verizon Wireless and Neiman Marcus are just some of Persado's clients. However, their technology can be used beyond the corporate world. Persado works with public sector agencies which can use its tools to boost stakeholder engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2016
$30m
SERIES C
Jan 2015
$21m
SERIES B
Total funding: $66m
Company HQ
NoMad, New York, NY
Leadership
Alex Vratskides
(Co-Founder & CEO)After studying at Columbia University, Alex founded Upstream in 2000, where he has worked for over 20 years and currently serves as a Board Director. In December 2012, he co-founded Persado, working as CEO since.
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