Partner Business Insights Manager, Expedia Group
$98.5-138k
Employees in this role have the potential to increase their pay up to $157,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Office located in Domain 11, TX
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$98.5-138k
Employees in this role have the potential to increase their pay up to $157,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Office located in Domain 11, TX
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Bachelor’s or master’s degree in business Analytics, Data Science, Statistics, Economics, or related field
- 3–5 years of experience in business analysis, data insights, or a similar role
- Proven ability to deliver insightful, executive-ready reporting and analysis that shapes decision-making
- Strong proficiency in SQL, Power BI/Tableau, and at least one statistical or programming language (e.g., Python, R)
- Hands-on experience with predictive modeling, regression analysis, and machine learning techniques
- Excellent communication and storytelling skills with the ability to influence stakeholders at all levels of the organization
- Experience managing or contributing to cross-functional initiatives via data insights that improve service delivery and/or reduce costs
What the job involves
- We are looking for a strategic and analytically driven Business Insights Manager to generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs
- This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction and service transformation across the organization
- As a Business Insights Manager within Partner Improvement, you will play a critical role in shaping how we deliver outstanding service experiences at all stages of customer journey while optimizing efficiency in a fast-paced environment
- You’ll leverage data analytics, statistical modeling, and AI to generate strategic insights that influence decision-making, improve agent and self-service performance, and reduce cost-to-serve across channels
- Generate business insights by analyzing service performance, customer behavior, and operational metrics to support leadership in data-driven decision-making
- Use statistical modeling and predictive analytics to uncover trends, identify root causes, and evaluate the potential impact of initiatives
- Apply AI and machine learning techniques to enhance decision support —example - customer segmentation, churn prediction, and process improvement and automation
- Create compelling visualizations, dashboards, and presentations that translate complex data into meaningful narratives for executive and stakeholders to influence and develop service optimization strategies
- Influence cross-functional and senior leadership teams by presenting insights that justify changes in strategy, investment, or operational design
- Continuously assess service delivery models, experience metric and cost-to-serve metrics, where data and technology can drive effectiveness and efficiencies by customer journey optimization and self-service/Product & Tech enhancements
- Drive a data-informed culture by championing the use of insights and analytics in everyday decision-making
- Build and apply predictive models and AI-driven insights to automate repetitive tasks and improve first-contact resolution
- Partner with cross-functional teams to align insights with business goals and recommend solutions that enhance both customer experience and operational efficiency
- Support the implementation and monitoring of strategic initiatives, using data to measure impact and refine approach
- Stay current on best practices in AI, automation, customer service analytics, and travel tech innovations
Application process
- End Date: July 28, 2025
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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