Mid Level User Researcher, NEC Software Solutions
£39-45k
More information about location
Specialist software & outsourcing services
Job no longer available
Specialist software & outsourcing services
1001+ employees
Job no longer available
£39-45k
More information about location
1001+ employees
Company mission
To build software and services that help keep people safer, healthier and better connected worldwide.
Role
Who you are
- We’re looking for a skilled practitioner with significant experience in delivering user research projects
- We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other
- Experience working in multidisciplinary teams
- Experience conducting inclusive and accessible user research
- Public sector project experience
- Experience delivering user research to GDS Service Standards
- Qualitative analysis and synthesis skills
- Strong facilitation skills
- Experience or interest in Service Design
- Strong written communication skills
- Experience turning research insights into recommendations
- Proactive and able to work autonomously
- Interest in contributing to AI practices
- Experience supporting Research Operations
- Candidates must be eligible for UK Security Clearance
- Experience working on Health Projects would be desirable but not essential
What the job involves
- The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important
- We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach
- Defining and refining practice – You’ll help to define the way our disciplines work together
- Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches
- We work with central and local government, the NHS, voluntary and private sector organisations
- We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contexts from applying GDS (government digital service) standards, to improving customer buy-in
- Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods
- You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers
- All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow
Application process
- We receive applicants from multiple sources - so the application process may vary. Once you have chosen to apply the key things we would like to see in your applications are:
- A CV
- A Cover Letter - tell us why you think you’d a good fit for the role and why you want to work for NEC Digital Studio. Please aim to keep your covering letter to 1000 words
- We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the positions are filled
Our take
NEC Software Solutions is a branch under the NEC Corporation umbrella, that delivers software and services to support public health, safety and connection. The company’s customer base is rooted in national governments and international health bodies, spanning police forces, emergency services, local authorities and housing providers.
Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support. It has made numerous strategic partnerships and acquired Vantage Health, Cadcorp and Pro-Mapp to bolster its capablities.
In 2022, NEC Software Solutions was ordered by the CMA (Competitions and Markets Authority) to sell parts of its acquisition of Capita Secure Solutions, after an investigation revealed emergency services could end up paying more for crucial software. However, this stands as a mere bump in the road against the company's broad success, where it remains a leader in public sector software and services on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Medical Healthcare
- Pension Scheme
- Life Assurance
- 25 Days Holiday
- Wellness
- Retail & Lifestyle Discounts
- Flexible Working
- Continued Learning
- CycleScheme
Company HQ
Hemel Hempstead Industrial Estate, London, UK
Leadership
Tina Whitley
(CEO)Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.
Share this job
View 11 more jobs at NEC Software Solutions