Senior IT Admin, HackerRank

• The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment
• Previous IT Helpdesk or IT Support experience is also required. If you are a highly motivated and skilled individual who can work independently and as part of a team, we encourage you to apply
• Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests
• Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications
• Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company's IT systems and tools
• Communicate effectively with customers and colleagues, utilising excellent interpersonal skills to build relationships and address concerns
• Work both independently and collaboratively as part of a team, contributing to the success of the organization
• Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary
• Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments
• Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows
• Experience with JAMF
• Experience Mac
• Experience with OKTA
• Experience with G-Suite/Slack/Zoom

Desirable

• We are looking for an IT Admin to join our team in the Bay Area and provide support to our employees in the AMER and EMEA regions
• In this role, you will be responsible for ensuring IT service requests are met in a timely manner and contributing to the overall success of our IT operations
• Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom
• Provide hands-on IT support for the Bay Area office, including setup and ongoing maintenance of in-office systems, while also supporting remote team members across other locations
• Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary
• Support remote users via Slack, Zoom, email, and desktop remote control software
• Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware
• Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications
• Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access
• Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees
• Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes
• Communicate IT concepts effectively to both technical and non-technical users
• Use data to make informed decisions and build processes accordingly
• Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally
• Personify the company's value of Customer Delight and build strong customer relationships by delivering customer-centric solutions.