Integration Project Manager, Standard Bots

• This is a hands-on role suited for someone who thrives at the intersection of technical coordination, execution, and client partnership
• 3–7+ years of project management experience, ideally in customer-facing technical or integration projects (software, hardware, systems, AV, IT, or similar)
• Proven experience managing projects end-to-end with direct accountability for timelines, coordination, and customer satisfaction
• Strong cross-functional coordination skills in fast-paced, execution-driven environments
• Familiarity with procurement processes, vendor coordination, and ordering parts or components for technical projects
• Working knowledge of project management methodologies (Agile, Waterfall, or hybrid) and tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar
• Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences
• Highly organized, detail-oriented, and comfortable managing multiple concurrent projects
• Technical aptitude or background in integration-related domains (APIs, networking, hardware installation, control systems, robotics, or automation)

Desirable

• We’re hiring an Integration Project Manager to lead customer-facing integration projects from kickoff through go-live and handoff
• This role owns end-to-end project delivery, acting as the central point of coordination between customers and internal teams including Engineering, Operations, Procurement, and Support
• You will manage schedules, dependencies, materials, and risk while maintaining clear communication and a strong focus on customer happiness
• Customer-facing project ownership
• Serve as the primary point of contact for customers throughout the integration lifecycle, building trusted relationships through proactive, clear, and timely communication
• Own project scope, timelines, milestones, and deliverables; align expectations with contractual agreements and customer requirements
• Lead customer kickoffs, regular status reviews, risk discussions, and project closeouts to maintain alignment and momentum
• Manage change requests and scope adjustments in collaboration with customers and internal stakeholders
• Project planning & execution
• Develop and maintain detailed project plans, schedules, and dependency tracking; monitor progress and drive actions to keep projects on track
• Coordinate cross-functional internal teams across Engineering, Operations, Procurement, Logistics, and Support to ensure smooth execution
• Identify risks, issues, and potential blockers early; implement mitigation plans and escalate when necessary
• Track project budgets, resource allocation, and delivery performance to ensure projects are completed on time and to quality standards
• Procurement & logistics coordination
• Identify, source, and order required parts, components, materials, and third-party services needed for integrations
• Track procurement status, lead times, and deliveries; proactively address supply chain constraints to prevent schedule impacts
• Coordinate with vendors and internal procurement partners to resolve ordering, fulfillment, or quality issues
• Customer success & continuous improvement
• Drive high levels of customer happiness by anticipating needs, resolving issues quickly, and ensuring a smooth transition to post-integration support
• Document project outcomes, lessons learned, and customer feedback to improve future integrations and delivery processes
• Partner with internal teams to refine integration workflows, tooling, and communication practices
• What success looks like
• Integration projects are delivered on time, on scope, and with minimal surprises for customers
• Customers feel informed, supported, and confident throughout the integration process
• Internal teams are well-coordinated, with clear priorities and minimal execution friction
• Procurement and logistics are managed proactively, reducing delays and last-minute escalations
• Feedback from customers and internal partners leads to continuous improvement in integration delivery