Customer Delivery Manager, Shippeo
1-5 days a week in office
Supply chain visibility platform
Job no longer available
Supply chain visibility platform
201-500 employees
Job no longer available
1-5 days a week in office
201-500 employees
Company mission
To inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains.
Role
Who you are
- Bachelor’s degree in Engineering, Business, or a related field
- Previous experience in customer service, customer success, or project management, ideally in a SaaS environment
- Fluency in English with excellent communication skills (other languages are a plus)
- Strong technical aptitude and a willingness to develop skills in API, EDI, SFTP
- A customer-first mindset with a passion for delivering outstanding service and building lasting relationship
- Excellent problem-solving skills, adaptability, and attention to detail
- Ability to work independently while thriving in a collaborative team environment
- Previous experience in supply chain, logistics, or software solutions is a plus
What the job involves
- At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform
- As a Customer Delivery Manager, you will play a key role in ensuring a seamless experience for our customers and their carriers, driving onboarding success, data quality, and outstanding support
- As a Customer Delivery Manager, you will be the primary contact for a portfolio of customers and their carriers, ensuring smooth operations and continuous improvement
- Serve as the main point of contact for customer and carrier inquiries
- Provide step-by-step guidance and solutions to resolve product and service-related issues
- Lead carriers’ onboarding (mobile, telematics, TMS) and follow up until they are fully operational
- Proactively engage with customers and carriers to ensure data quality and resolve any issues
- Work closely with Customer Success Managers, Project Managers, Carrier Success, and Data Quality teams to ensure seamless operations
- Collaborate with Integrations and Solution Engineers to address complex issues and support escalations
- Partner with Product and Tech teams to drive product improvements based on customer feedback
- Participate in customer meetings to ensure alignment and satisfaction
- Monitor and enhance data quality within your portfolio
- Track key performance metrics such as Customer Satisfaction (CSAT), First Response Time, SLA compliance, and tracking rates to improve efficiency
- Develop and update knowledge base articles to enhance self-service capabilities and overall service quality
Application process
- Since Shippeo operates internationally, please submit your CV in English
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet customer demands even in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering and launched its Carbon Visibility solution for tracking emissions. The company continues to grow, undertaking a huge expansion supported by its $30 million strategic funding round raised in 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$30m
LATE VC
Oct 2022
$40m
LATE VC
Total funding: $137.5m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- 401 k matching plan
Company HQ
Porte-Saint-Denis, Paris, France
Leadership
Pierre Khoury
(CEO & Co-founder)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO & Co-founder)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO & Co-founder)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(VP of Product & Co-founder)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(VP of Operations & Co-founder)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
Salary benchmarks
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