Senior Sales Operations Manager, SharkNinja
CA$68.3-118.3k
Home devices and appliances
Open for applications
Home devices and appliances
1001+ employees
Open for applications
CA$68.3-118.3k
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or related field; MBA or advanced degree a plus
- 7–10+ years of experience in sales operations, demand planning, supply chain, finance, or analytics within the consumer products industry
- Proven experience supporting Amazon and/or large-scale retail accounts preferred
- Demonstrated ability to synthesize complex data sets into clear insights and strategic recommendations
- Advanced proficiency in Microsoft Excel, PowerPoint, and business analytics tools
- Strong leadership presence with excellent communication, presentation, and stakeholder management skills
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, deadline-driven environment
- Track record of influencing cross-functional teams and driving results without direct authority
- Willingness to travel up to approximately 20% for corporate events and HQ visits (Needham, MA)
What the job involves
- The Senior Sales Operations Manager is a critical strategic partner responsible for driving revenue growth, margin optimization, and operational excellence across assigned retail accounts
- This role serves as the primary operational owner of the business, translating data and insights into actionable strategies across forecasting, inventory management, demand planning, trade spend, and supply chain execution
- This position plays a leadership role in identifying risks and opportunities in real time, guiding cross-functional decision-making, and proactively influencing outcomes
- The Senior Sales Operations Manager collaborates closely with Sales Leadership, Finance, Supply Chain, Demand Planning, and Analytics, as well as senior customer stakeholders, to ensure alignment and execution against business objectives
- Strategic Business Ownership:
- Serve as the primary operational lead for Amazon Canada, owning demand planning, inventory health, purchase order execution, POS and trend analysis, and trade spend performance
- Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results
- Act as a trusted advisor to Sales Directors and Account Teams by providing forward-looking insights and scenario-based recommendations
- Forecasting, Inventory & Supply Chain Leadership:
- Lead cross-functional forecasting, inventory planning, and order management processes in partnership with Sales, Demand Planning, and Supply Chain teams
- Ensure accurate forecasting inputs within SFO, including new item setup, pricing updates, and data governance standards
- Partner with customer demand planning and replenishment teams to align forecasts, service-level expectations, and inventory strategies
- Oversee coordination of domestic and import orders, managing availability timelines and mitigating supply risks
- Performance Analytics & Executive Reporting:
- Own weekly, monthly, and quarterly business reporting, highlighting key trends, risks, and calls to action
- Deliver monthly financial updates and conduct deep-dive analyses into sales performance, margin, inventory productivity, and promotional effectiveness
- Track and evaluate promotional performance versus expectations and collaborate with analytics partners to inform future shipment and inventory strategies
- Trade Spend & Promotional Management:
- Partner with Account Management and Finance teams to plan, manage, and optimize trade spend investments
- Input and maintain confirmed promotional plans within forecasting systems to ensure accurate demand signals
- Evaluate return on investment for promotions and provide leadership with actionable insights
- Customer & Cross-Functional Leadership:
- Develop deep expertise in customer-specific requirements, processes, and systems, serving as a key point of escalation and influence with regards to forecast, orders and inventory
- Lead regular inventory and replenishment discussions with customer teams, driving alignment and accountability
- Collaborate with the extended Amazon team to develop customer-facing materials, including weekly flash reports, monthly business reviews, consensus decks, and executive presentations
- Ensure timely communication and alignment across internal teams to drive execution excellence
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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