Senior Professional Product Specialist, ServiceTitan
Conduit
$78.4-125.9k
Plus variable commission plan and equity. Salary is dependent on location
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$78.4-125.9k
Plus variable commission plan and equity. Salary is dependent on location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Experience in Support, Implementation, or Account Management within a software or SaaS Environment
- 2+ years of relevant experience managing multiple accounts with a proven track record of Success, OR 1+ years experience in the home services industry
- A BA/BS degree is preferred
- A self-starter who thrives in fast-paced environments, with demonstrated leadership, Motivation, and strong attention to detail
- Experience working in a start-up environment - 1+ years in a Pre-seed through Series B
- Proven ability to multi-task and manage multiple projects concurrently, using data-driven Decision-making to prioritize
- Ability to efficiently identify, troubleshoot, and resolve technical issues
- A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity
- An intermediate understanding of value drivers in recurring revenue business models
What the job involves
- As a Sr. Pro Product Specialist focusing on Conduit Tech, you'll join the Pro Product Excellence team and play a vital role in Conduit Tech’s growth and mission to enable all HVAC Pros to design, sell, and install energy-efficient systems. Conduit Tech was recently acquired by ServiceTitan, the leading software platform in the service industry. As a teammate on the Conduit Tech team, you would be operating in the best of both worlds - you’ll be on a small, start-up team with a high opportunity for impact, and you will be operating with the resources and stability of the industry’s leading software platform
- This position involves onboarding and training new strategic clients, managing a portfolio of multi-branch residential and commercial service companies, onsite training and customer engagement trips, and ensuring both company revenue and customer success through effective timeline management, event coordination, and comprehensive training
- This role is perfect for a highly organized, detail-oriented professional with experience in a start-up environment, a passion for technology and customer success
- Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform
- Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships
- Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform
- Guide clients through the implementation, configuration, and training of Conduit
- Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes
- Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI
- Analyze Conduit adoption data and account trends to identify actionable insights, custom Solutions, and potential risks
- Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices
- Engage actively in a feedback loop with Conduit’s product teams to effectively translate Customer experience and quality of life needs
- Iterate frequently on processes in a fast-paced, startup-like environment with high ownershipand opportunity for impact
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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