Quality Assurance Technician, Barracuda Networks
The anticipated hourly rate for this position is $19.00 - $26.00 per hour. + Equity
Office located in San Jose, CA
Cybersecurity solutions
Be an early applicant
Cybersecurity solutions
1001+ employees
Be an early applicant
The anticipated hourly rate for this position is $19.00 - $26.00 per hour. + Equity
Office located in San Jose, CA
1001+ employees
Company mission
To protect and support its customers for life.
Role
Who you are
- We are looking for a Quality Assurance Technician who is organized, curious and detail-oriented to join our Hardware Applied System’s Engineering team
- This is a junior-level position ideal for someone early in their career who is eager to learn how enterprise security appliances are built, certified, supported and maintained throughout their lifecycle
- This is an entry-level role designed for someone early in their career or currently pursuing technical education. Prior professional experience is not required, but curiosity, attention to detail and willingness to learn are important
- Even if your experience doesn't align perfectly with every qualification, we encourage you to apply. We'd love to hear how you can contribute to our team
- Currently pursuing coursework, a certificate, an associate degree or other technical training in engineering, computer science, information systems, networking, manufacturing, supply chain or a related technical field; equivalent practical experience is also valued
- 0–2 years of experience in hardware engineering, operations, manufacturing, technical support, product lifecycle management or a related area
- Strong attention to detail and ability to organize information across multiple projects, tools and stakeholders
- Comfortable working with spreadsheets, issue tracking systems, documentation tools and collaboration platforms
- Basic understanding of computer hardware, networking, manufacturing processes or product development concepts
- Quality-focused mindset with a willingness to follow engineering best practices, execute defined test steps, record results accurately and help identify gaps or inconsistencies in hardware or software behavior
- Strong written and verbal communication skills, with the ability to summarize status, risks and next steps clearly
- Curiosity, ownership and willingness to learn in a fast-paced, collaborative environment
- Internship, co-op, academic project or entry-level experience involving hardware systems, networking devices, embedded products, manufacturing or technical operations
- Exposure to Jira, Confluence, Agile methods, PLM tools, ERP systems or document control processes
- Nice to have: exposure to basic Linux commands, software builds, system logs or simple diagnostics; willingness to learn is more important than prior experience
- Interest in cybersecurity, enterprise appliances, regulatory compliance or global manufacturing
- Ability to work with ambiguity, ask thoughtful questions and follow through on assigned tasks
What the job involves
- In this role, you will support hardware lifecycle activities across product development, manufacturing readiness, regulatory coordination, sustaining engineering and end-of-life planning
- Support day-to-day hardware lifecycle activities, including tracking product changes, component updates, manufacturing issues and sustaining engineering tasks
- Assist with hardware lab setup such as rack and cable new appliances and engineering samples, install CPUs, RAM, SSD/NVMe, NICs, RAID adapters and other components
- Sustain and configure management interfaces, including networking/VLANs and remote access
- Image/re-image appliances and load required firmware/software using known-good test configurations and lab inventory
- Execute validation creating test plan and run smoke tests after hardware changes
- Assist with Boot/reboot, power-cycle testing, firmware upgrade/downgrade validation, NIC/port detection, connectivity tests and RAID/storage/NVMe validation
- Support basic CPU, memory, storage checks with appliance-image installation and verification
- Support ASE quality testing for initiative Assist with documentation for hardware builds, compliance records, product specifications, engineering change requests and lifecycle milestones
- Work with cross-functional teams including engineering, product management, logistics, procurement, manufacturing partners and support teams to gather status updates and resolve open items
- Help monitor hardware issues related to RMAs, replacements, component failures and field feedback, escalating patterns or risks to senior team members
- Assist with initial issue diagnosis and root cause analysis by collecting test results, reviewing logs, documenting symptoms, reproducing issues when possible and summarizing findings for senior engineers
- Maintain organized records for hardware programs, certifications, vendor updates and project action items
- Learn Barracuda hardware products, development processes, regulatory requirements and lifecycle management practices
- This is a full-time position, but we understand that early-career candidates may be balancing school or technical training. Where possible, we are open to discussing schedule flexibility that supports academic commitments while meeting the needs of the role
Our take
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection. By investing heavily in R&D and product development, Barracuda is able to keep on top of new (and increasingly prevalent) email phishing scams. Its incorporated XDR capabilities also close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market, boasting over 200,000 enterprise customers including the likes of Shiseido, Carrefour and Accor. It was acquired in 2022 by KKR, a global investment firm, which has allowed it to further improve its product, grow its team and expand its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Company HQ
San Tomas, Campbell, CA
Leadership
Zachary Levow
(Co-Founder, Executive VP & CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
Rohit Ghai
(CEO)Independent Board Member at MHC Software. Former CEO and Board Member at RSA Security, Independent Board Member at Everbridge, COO then President of the Enterprise Content Division of Dell Technologies.
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