HRBP GTM Director, Klaviyo
Customer Success & Support
$188-282k
3+ days a week in office
The only CRM built for B2C.
Open for applications
The only CRM built for B2C.
1001+ employees
Open for applications
$188-282k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- 12+ years of HRBP experience with a strong background supporting go-to-market and/or customer support organizations, preferably in fast-paced / high growth environments
- Demonstrated experience partnering with and advising senior leaders, including the C-suite
- Strong strategic mindset with the ability to influence decision-making through data and insights
- Proven track record of driving organizational change in a fast-paced, high-growth environment
- Deep knowledge of HR processes, people operations, and employment law
- Excellent communication, leadership, and project management skills, with a proactive, self-starter mindset
What the job involves
- Klaviyo is seeking a strategic and results-driven Director, HRBP GTM (Customer Success & Support) to join our rapidly expanding People Operations team
- In this critical leadership position, you will directly support our global Customer Success & Support and additional GTM teams, working closely with key executives to align people strategies with business objectives
- As a strategic partner to our senior leadership team, you will play a pivotal role in shaping and executing Klaviyo's talent initiatives across these critical go-to-market teams
- You will focus on organizational development, leadership coaching, and driving impactful change in a fast-paced, high-growth environment
- Strategic Partnership: Serve as the primary HRBP for CS&S, directly supporting C-level and VP executives, with hands-on consultation to build healthy, high-performing teams
- Leadership Development: Guide and coach leaders through talent practices, performance management, succession planning, and proactive engagement strategies that foster leadership growth and team effectiveness
- Talent Strategy: Collaborate with senior leaders to align people strategies with business goals, driving organizational design and transformational talent initiatives that enable scalable growth
- Data-Driven Insights: Leverage people analytics to inform decision-making, identify trends, and drive actions that improve organizational health and performance
- Change Management: Lead and execute large-scale organizational change initiatives, ensuring smooth transitions and maintaining high levels of employee engagement in a rapidly scaling environment
- People Programs: Collaborate with People team Centers of Excellence (COEs) to design and implement programs that enhance employee experience, organizational effectiveness, and career development
- Employee Relations: Provide expert guidance on complex employee relations issues, ensuring alignment with company culture and values while driving positive employee experiences
- EDI Advocacy: Partner with Equity, Diversity & Inclusion (EDI) leaders to champion initiatives that create a more inclusive, equitable, and diverse workplace
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
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