Junior IT Support Engineer, Blockchain.com
+ Equity
Cryptocurrency exchange & financial services firm
Posted today
Cryptocurrency exchange & financial services firm
501-1000 employees
Posted today
+ Equity
501-1000 employees
Company mission
Blockchain.com's mission is to build the future of the financial system, and to change it for the better.
Role
Who you are
- Hold a degree in Computer Science, Information Technology, or a related field (or have rockstar experience that proves your knowledge)
- Minimum 2 years of experience in IT support, desktop support, or a related field
- Strong troubleshooting skills in a MacBook environment, including experience with peripherals like printers and Logitech AV equipment
- Some experience with cloud-based solutions such as Google Workspace, VDI, solutions, Slack, Jira, Notion, and Rippling
- Basic understanding of networking principles, including Wi-Fi and VPN troubleshooting
- Familiarity with IT ticketing systems and an ability to track and resolve support requests effectively
- A desire to learn and grow, with a proactive approach to expanding technical skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to work independently and as part of a collaborative team
- Excellent communication skills and a positive attitude toward customer service
What the job involves
- As part of our growing team, you will be working with a dynamic group of professionals and helping us maintain smooth and efficient IT operations
- We're looking for an enthusiastic, detail- oriented Junior IT Support professional to join our team and grow with us
- As a Junior IT Support Engineer, you will be responsible for troubleshooting and supporting our organisation's hardware and software solutions, ensuring all systems are running smoothly for our internal teams
- You will be part of a collaborative IT support team, where you’ll be expected to demonstrate initiative, a strong willingness to learn, and the ability to tackle a variety of IT challenges
- Provide first-line IT support for internal employees, troubleshooting hardware and software issues in a MacBook environment, including printers, Logitech AV equipment, and other office technology
- Assist with troubleshooting and resolving issues related to cloud-based solutions such as Google Workspace, VDI solutions, Slack, Jira, Notion, and Rippling
- Perform routine maintenance, software updates, and hardware repairs to ensure the optimal performance of all IT systems
- Assist with setting up new hardware and software for employees, including system installations and configurations
- Help maintain and manage IT inventory, ensuring all assets are properly tracked and maintained
- Document and report on IT issues, solutions, and updates for internal knowledge sharing
- Collaborate with the IT team to improve systems, processes, and tools to enhance productivity
- Support the development and implementation of IT policies and procedures
- Provide general technical support, both remotely and in-person, to ensure the smooth operation of daily workflows
- Assist with user training on IT systems and tools as needed
Salary benchmarks
Our take
Blockchain.com was founded in 2011 with the aim of making Bitcoin more compelling and efficient for consumers. It's now the world's leading provider of digital currency and distributed ledger software, with over 35 million users and $1 trillion in crypto transactions conducted on the platform.
Cryptocurrencies have become a fundamental part of both financial and cultural life. And yet, their world is often still murky and confusing to the uninitiated. Blockchain.com have been focused on bringing further exposure of digital assets to mainstream audiences. As part of this, the company partnered with the NFL team, Dallas Cowboys, which has bought with it branding, advertising, content and event opportunities.
The company has impressive funding at its back, that was raised in an otherwise turbulent time for venture capital markets. This stands to signify the attractiveness of the company to investors, which certainly bodes well for its future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$110m
SERIES E
Mar 2021
$300m
SERIES C
Total funding: $600m
Company benefits
- Meaningful Equity
- Crypto Bonus
- HealthCare
- Paid Family Leave
- Get the equipment you need
- Unlimited Vacation
- Remote-first
- Offsites
Company values
- Be relentless: A journey into uncharted territory doesn’t come without challenges. Don’t give up. Stay in the fight. Find a way
- Build like an owner: Remember: we’re a startup, first and last. Have a bias for action. Take pride in what you ship. Raise the bar.
- Be a team player: Put teamwork and the mission above your ego. Be willing to lend a hand. Ask for help when you need it.
- Communicate with candor: Realize the best ideas are forged by fire. Challenge ideas respectfully when you disagree. See giving and getting feedback as a gift.
- Embrace an infinite mindset: Know that building the financial system of the future will take decades. Aim for long term impact over short term gains. Set audacious goals. Don’t be afraid to take risks.
Company HQ
London, UK
Articles
Leadership
Peter Smith
(CEO)Peter is a 2016 World Economic Forum Technology Pioneer, and Director and Board Member at UK Finance.
Nicolas Cary
(President)Founder Commmissioner of the Blockchain Commission for Sustainable Development. Co-Founder & Chairman of the Board at skysthelimit.org.
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