Manager of Technical Implementation, Spring Health
$97.3-114.5k
+ 15% variable compensation and stock options
More information about location
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$97.3-114.5k
+ 15% variable compensation and stock options
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- The ideal candidate thrives in a fast-paced environment making key strategic decisions while also not being afraid to roll up their sleeves and dive into the details
- Bachelor’s degree or higher
- 5+ years of solutions engineering, technical account management, implementation, and/or technical operations
- 3+ years of people management with a proven track record of team retention and growth
- Strong technical knowledge, including: SQL, HRIS APIs, SFTP, ETL, SSO, Data Warehouse
- Strong agile project management experience
- Ability to manage escalations and coach teams through complex client challenges
- Ability to thrive in a fast-paced and high-pressure environment
- Experience creating cross-functional PRDs, SOPs, or Playbooks
- Prior experience with tools such as: Snowflake, AWS, Smartsheet, Salesforce, Looker, Hex
- LattHigh integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
- A deep passion to transform the U.S. healthcare system, especially mental health
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
What the job involves
- The Manager, Technical Implementation reporting to the Director, Implementation, will be responsible for the functional and strategic leadership of a team of Technical Implementation Managers
- This role will cross lines of business supporting our direct, resold, and payer customers
- Technical Implementation plays a key role in ensuring our new and existing customers have accurate and consistent data integrations
- This role has continuous opportunities to work cross-functionally with other leaders and provide delightful customer solutions
- Day-to-Day Operations & Support:
- Owning the setup and maintenance of our Customers’ data and authentication integrations as well as all internal service account configurations
- Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward our high-performing, inclusive, and fun team culture
- Serving as a leader and advocate for the development of your team and your team’s processes and resources
- Serving as a point of escalation for our Customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships
- Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership
- Customer & Stakeholder Engagement:
- Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders
- Serving as a thought leader within the organization for how best streamline configurations and data integrations for our Customers
- Supporting various customer engagements during the sales, implementation, and/or post-launch process
- Process Improvement:
- Driving continuous improvement of our delivery processes to improve efficiency, scalability, quality, and outcomes
- Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms
- Collaborating cross functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives
- Overseeing our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes)
- What success looks like in this role:
- Quality Launches | On-time platform configurations & error-free quality assurance
- Timely Issue Resolution | Achieve the lowest possible mean time to resolution for customer data and eligibility issues through proactive monitoring, root-cause analysis, customer escalation pathways, and cross-functional coordination
- Customer Satisfaction | Consistently high customer implementation satisfaction scores
- Top of License | Ensuring team and cross-functional partners are prioritizing work that matches domain and expertise
- Cross-Functional Operational Excellence | Collaborate cross-functionally to build seamless and sustainable processes
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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