Customer Onboarding Manager, Fleetio
Plus incentive stock options and 15% annual bonus
Fleet management platform
Job no longer available
Fleet management platform
201-500 employees
Job no longer available
Plus incentive stock options and 15% annual bonus
201-500 employees
Company mission
To help organizations track, analyze and improve their fleet operations.
Role
Who you are
- We’re looking for an experienced and innovative customer onboarding leader who has worked for a high-growth SaaS company
- This person should be laser-focused on customer experience, have a mindset of driving efficiency, and be able to serve as a mentor to their team
- 5+ years in SaaS onboarding, customer success, or implementation, including 2+ years leading high-performing teams
- Experience scaling onboarding operations or evolving onboarding strategy in a high-growth environment
- Familiarity with building or refining onboarding processes across segments (SMB, mid-market, enterprise)
- Proven and consistent track record in coaching and developing remote team members, and achieving objectives assigned
- Superior ability to build relationships and put others first while also mentoring and giving candid feedback
What the job involves
- We’re more about providing a tailored, consultative implementation process to our customers than going through checklists
- This person will work with the Onboarding team to define department goals and areas for growth
- The onboarding team works with fleet professionals, IT teams, executives, and various stakeholders to onboard Fleetio
- This is a leadership role accountable for shaping how Fleetio customers experience value from day one
- You’ll partner cross-functionally with Sales, Product, Customer Success, and Marketing to refine our onboarding strategy, optimize delivery processes, and influence customer lifecycle outcomes
- Establish a framework for the team to build a strong rapport with key stakeholders, leverage deep knowledge of the fleet industry, and outline precise solutions to complex problems
- Lead a team managing 15+ concurrent onboardings across customer segments (SMB to Enterprise)
- Organize and institute a customer-facing rollout plan, consultation procedures, and customer training outline that delivers onboarding experiences across various integrations, fleet types, and IT environments
- Define and track key onboarding metrics such as time-to-value, onboarding satisfaction (CSAT/NPS), and implementation cycle time
- Work with division peers to advocate for both your department and customer needs
- Report on team and program performance to senior leadership, highlighting risks, trends, and opportunities for optimization
Our take
Fleetio offers software that helps organizations track, analyse, and improve their fleet operations. Fleet management is known to be an often complex and difficult task, so Fleetio's services unburden organizations of this, enabling them to focus time and energy on their own mission.
The start-up makes it easier for businesses to lease a fleet of vehicles with an app with which managers, drivers and mechanics can access and update information, relieving users of outdated fleet software and complicated spreadsheets. This simple solution has proven effective with the start-up seeing nearly 400% growth in a three year margin.
The company planned to invest its funding towards expanding operations and venturing into new markets globally, as well as developing new services. In 2023, it integrated with FleetIT and Toll Management Solutions to offer nationwide coverage for fleets at reduced rates. With moves like this, Fleetio can certainly expect to continue its growth, especially given its stable position in a market estimated to be worth $52.4 billion by 2027.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$450m
SERIES D
May 2023
$144.7m
SERIES C
Total funding: $620m
Company benefits
- 100% health/dental coverage (50% family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- Parental and bonding leave
- 8 company holidays + 2 floating holidays
- Dependent care and medical FSA
- Community service funds
- Short and long term disability
- Mac laptop + new hire equipment stipend
- Professional development funds
- Health and wellness initiatives
- Remote working friendly
- Monthly catered lunches
- Office snacks
Company HQ
Central City, Birmingham, AL
Leadership
Tony Summerville
(CEO)Previously served as Product Manager for Daxko and as a Software Engineer for Regions Financial Corporation. Currently acts as a Board Member for TechBirmingham and Venture for America.
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