Customer Success Manager, Okta

SLED

$151-227k

OTE

Salary applicable to candidates located in California, Colorado, New York, and Washington only and may differ for other locations

Salesforce

ServiceNow

Senior and Expert level

Chicago

Management platform securing resources from cloud to ground

Open for applications

Management platform securing resources from cloud to ground

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Open for applications

$151-227k

OTE

Salary applicable to candidates located in California, Colorado, New York, and Washington only and may differ for other locations

Salesforce

ServiceNow

Senior and Expert level

Chicago

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Company mission

To improve the connections between people and tools to make companies more productive and secure.

Job

Company

Role

Who you are

5+ years of Public Sector customer success experience in SaaS organization
TS/SCI clearance is preferred
Excellent knowledge and experience in Identity and Access Management (IAM) and Security space
Strong knowledge of cloud architecture as well as on-premise IT landscape
Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
Knowledge of enterprise web technologies, security and ground breaking infrastructures
Specialized training on support, SAML, security preferred
Ability to craft and articulate a roadmap for customer to achieve success
Strong communication skills and experience presenting to executive teams
Demonstrable ability to lead expansion and adoption into large accounts
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
Experience of SaaS vendors such as Box, Google Apps, Salesforce, ServiceNow and Workday preferred
Bachelor's Degree Preferred or Equivalent Experience
Available to travel up to 35%

What the job involves

The Public Sector Customer Success Manager will be responsible for complementing Okta’s innovations, and capabilities with our customers’ business objectives and priorities thereby driving higher business value and executive alignment
The Customer Success Manager will be accountable for driving customer adoption and growth by providing product expertise and adoption recommendations, and opportunities for greater service and risk management
The Customer Success Manager will perform routine health checks, roadmap sessions, and assist with business value assessments to ensure our customers receive the most return on their Okta investment
The success of this role means higher customer happiness, retention and expansion of Okta business
You will serve as the primary point of contact post sale. And will assume overall customer adoption responsibility
Drive customer success strategies and work collaboratively to help them roadmap a solution to achieve their business objectives
Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
Partner with internal Okta team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs
Educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Our take

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.

The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.

Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.5)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$75m

SERIES F

Jun 2014

$75m

SERIES E

Total funding: $229.3m

Company benefits

Work from home opportunities
Health + Wellness
Financial Benefits
Pay + Incentives
Time Off
Everyday Living
Resources

Company HQ

The East Cut, San Francisco, CA

Leadership

Todd McKinnon

(CEO)

VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.

Frederic Kerrest

(Vice Chairman)

Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.

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