Technical Support Engineer, Paligo
More information about location
End-to-end CCMS solution for intelligent single-source content reuse
Open for applications
End-to-end CCMS solution for intelligent single-source content reuse
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To make content truly scalable, secure and manageable.
Role
Who you are
- We're looking for a team player who loves supporting our customers and thrives in a fast-paced environment
- You’re detail-oriented, eager to learn, and have excellent communication skills to collaborate effectively across teams
- 2-3 years of experience providing first line technical support to B2B customers, ideally working with a complex SAAS product
- Proficiency with Zendesk or similar CRM tools is a strict requirement
- Excellent troubleshooting skills and technical problem-solving abilities
- Experience with HTML, JavaScript, and CSS
- Fluent in English
Desirable
- Familiarity with documentation platforms (CCMS, HAT etc.)
What the job involves
- Join us as a Technical Support Engineer and help deliver top-notch SaaS customer support! We’re looking for a customer-focused professional, ideally with experience in a SaaS environment, to join our Customer Support team
- As demand for our platform grows, we're expanding our Technical Support team
- We're seeking a Technical Support Agent to deliver fast, friendly, and effective solutions to our customers through Zendesk and Intercom
- You'll take ownership of resolving customer issues and contribute to improving Paligo's systems and processes
- Working closely with our talented Developer team, you'll gain in-depth knowledge of our platform's capabilities
- Our Technical Support team is a critical part of Paligo’s reputation for outstanding customer care
- You’ll be a key part of our globally dispersed technical support team spread between EMEA and North America and will be working closely with Product, Engineering, and the Commercial teams, mainly located at Stockholm HQ, but also across EMEA and North America
- Provide technical support to customers via Zendesk and Intercom
- Troubleshoot and resolve issues, ensuring timely and effective solutions
- Collaborate with the Development and Product teams to continuously improve support processes
- Gain expertise in Paligo’s platform and share insights with customers and internal teams,
Our take
With a focus on the software, manufacturing, finance, insurance, and healthcare industries, Paligo has created a Component Content Management System (CCMS) to provide the tools for authoring, managing, translating, and publishing technical documentation and knowledge assets. These include policies, procedures, and customer support information that would otherwise take up valuable time for a company’s employees. Simply put, Paligo helps its customers structure and organize complex information online.
One of Paligo’s main USPs is its time-to-value, offering scalable workflow and omnichannel publishing that attracts mid-market and enterprise clients who need a simple way to organize their online information.
Founded in Sweden in 2015, Paligo has enjoyed steady growth and investment. Its 2023 round of investment will be used to boost its global expansion and growth, already benefiting from offices in Sweden and Ireland.
Steph
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (1 round)
Apr 2023
$29m
LATE VC
Total funding: $29m
Company benefits
- Development - We strive to always invest in our amazing people! Along with internal and external workshops you'll have the opportunity to pursue an education of your choice connected to your area of profession 📚
- Pension - We make sure that you are provided for with a competitive pension 💙
- Insurances - Sick, Life & Occupational injuries. When you need us- we'll be there for you! 🌳
- WFH allowance - Working remote is the new black and with amazing colleagues spread out around the world we'd like to make sure that everyone has all they need for a high quality home office! 🖥
- Wellness - We actually do care about our employees and as well as a great wellness allowance to combine with your weekly wellness hour we offer a full functional gym at our Stockholm office 🏆
- Breakfast & Swedish fika - To kick off the week in the best possible way we gather on Monday mornings for a tasty breakfast.. and since we're a Swedish company, fika will always be served on Tuesdays - what else?☕️
Company HQ
Huvudsta, Solna, Stockholm County
Articles
Leadership
Anders Svensson
(CEO)Previously CEO at ExpertInfo Sweden AB, Owner at AndersCom, Consultant and developer at Animech AB, and Development manager and senior consultant at Explicon.
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