Manager of Operations Data Analytics, Oscar Health

• 4+ years of technical work experience using analytical tools and writing analytical reports
• 2+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• 5+ examples/projects of strong communication skills, verbal and written, around business reporting impact and requirements
• 3+ years experience in SQL, with the ability to build CTEs, handle complex joins and leverage aggregations and window statements
• 1+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets
• 1+ years experience in healthcare, finance or the insurance industry
• 2 + years of direct people management experience
• 1+ years experience developing dashboards and working with Looker, or other business intelligence/data visualization tools

Desirable

• You will work collaboratively to triage data related issues, understand the root cause of those issues, and partner with the engineering, data, and customer success teams to implement solutions
• You will understands the use, flow, and generation of data within a complex ecosystem of business processes and articulate your findings to audiences with varying degrees of technical knowledge
• You will drive the scoping & execution of analytical requests, including working with stakeholders to define key questions, scope methodologies, and drive results
• You will report to the Senior Manager, Ops Data Analytics
• Responsible for communicating with external customers and internal teams to fully understand and triage data issues, serving as the first point of contract for production issues
• Ask questions to drive at the root cause and business impacts of issues that are raised surrounding our data
• Partner with engineering and data teams to find solutions to data issues within a complex system architecture that prioritize accuracy, customer satisfaction, and scalability
• Partner with business teams to articulate complex technical and data issues to non-technical colleagues, including packaging and presenting findings in a clear, concise, and compelling manner
• Recognize the need to enhance essential operational and analytical dashboards, and define the requirements to enhance them as our users’ needs evolve
• Identify opportunities to create models and tools that streamline processes and overall drive efficiencies within the organization
• Collaborate across the organization, including owning stakeholder relationships with internal and external leaders, to identify actions to achieve improvements and monitor initiative impact
• Support other strategic projects as assigned to meet business needs
• Responsible for leading and developing a team of analysts
• Compliance with all applicable laws and regulations
• Other duties as assigned