Senior Operations Manager, Entain
Strategic Change
Offfers bonus and ShareSave scheme
2+ days a week in office
Sports betting and gaming entertainment provider
Be an early applicant
Sports betting and gaming entertainment provider
1001+ employees
Be an early applicant
Offfers bonus and ShareSave scheme
2+ days a week in office
1001+ employees
Company mission
To lead the change in sports betting, gaming and interactive entertainment.
Role
Who you are
- Significant experience in operations management within a change or transformation environment
- Strong knowledge of governance frameworks, compliance, and risk management
- Expertise in process improvement methodologies (Lean, Six Sigma, or similar)
- Excellent analytical skills with the ability to turn data into insights
- Strong communication skills for influencing and presenting at senior levels
- Ability to work independently and manage priorities in a fast-paced environment
What the job involves
- We are seeking an experienced Strategic Change Operations Manager to establish and lead our Strategic Change function, enabling the consistent and effective delivery of complex, cross-departmental change initiatives
- This role offers an exciting opportunity to shape how strategic change is delivered across the organisation
- You will provide hands-on operational leadership across a complex change portfolio, build a high-performing and scalable capability, and lead a team delivering critical Product and Technology initiatives
- Establish, operationalise, and continuously improve the Strategic Change function to ensure consistent, high-quality delivery of complex programmes
- Design and embed core operating rhythms, including planning cycles, governance forums, and decision-making pathways
- Develop and maintain processes, frameworks, templates, and standards for programme delivery, business analysis, risk management, and reporting
- Define and track performance metrics, dashboards, and KPIs to measure portfolio and programme effectiveness
- Work in close partnership with the Head of Programmes to ensure programmes are appropriately structured, governed, and resourced
- Maintain a portfolio-level view of change, tracking interdependencies, risks, issues, and progress against strategic outcomes
- Support programme mobilisation, ensuring clear scope, roles, tooling, and governance are in place
- Act as an escalation point for delivery challenges across Product and Technology initiatives
- Line-manage a team of Agile Project Managers, providing coaching, development, and performance management
- Oversee the deployment of Project Managers into programmes based on skills, capacity, and strategic priorities
- Establish ways of working that promote agility, collaboration, and effective cross-team communication
- Build and sustain a cohesive delivery community of practice with consistent standards and shared learning
- Define and support governance forums, ensuring timely, accurate, and insightful reporting across the change portfolio
- Oversee quality assurance of programme plans, RAID logs, delivery schedules, and status reporting
- Maintain clarity of scope, outcomes, and value across initiatives through structured reporting and data-driven insights
- Ensure alignment with Product and Technology governance, including architecture, product strategy, finance, and risk management
- Drive continuous improvement of the Strategic Change operating model, informed by feedback, performance insights, and organisational priorities
- Introduce enhancements to tools, templates, documentation, and reporting mechanisms
- Foster a culture of transparency, proactive risk management, and operational excellence across change delivery
Our take
Entain stands as a prominent global player in the sports betting and gaming industry, operating within the expansive realm of entertainment. Engaging in diverse facets of sports betting, gaming, and interactive entertainment, the company boasts ownership and management of a varied portfolio featuring renowned brands like Bwin, Coral, Foxy, and Ladbrokes.
At the core of its services, Entain facilitates sports betting, enabling users to wager on a multitude of sporting events. Additionally, the company offers an array of gaming services encompassing casino games, poker, and various interactive entertainment options. Leveraging advanced technological capabilities, Entain is uniquely positioned to deliver an unparalleled and sophisticated user experience.
The company's strategic prowess is evident through key partnerships, notably with MGM Resorts International, exemplifying its concerted efforts to establish a significant presence in the US market. Entain continues to navigate industry complexities, underpinned by its diverse brand portfolio, cutting-edge technology, and strategic collaborations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% female employees
Company
Company benefits
- Private medical insurance
- Pension Scheme
- Sharesave Scheme
- Paid subscription to the mental wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on you professional or personal development
Company values
- Do what’s right
- Go beyond
- Keep it Simple
- Win together
Company HQ
Stratford, London, UK
Articles
Leadership
Stella David
(CEO)Salary benchmarks
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Diversity, Equity & Inclusion at Entain
- Levelling the playing field. At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, the wider sports betting industry, and society beyond. Our purpose at Entain is to bring moments of excitement into people’s lives. But none of this would be possible without our people working at their best. To achieve that, we’re creating an environment where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate individual differences, and make sure everyone is supported, and empowered, to thrive.
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