Lead DevOps Engineer, ZigZag Global
SaaS Product, Microsoft Azure
More information about location
Product returns management portal
Be an early applicant
Product returns management portal
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field
- Extensive experience in a DevOps or infrastructure engineering role
- Strong proficiency in Microsoft Azure cloud services and architecture
- Experience with containerization technologies such as Docker and Kubernetes
- Good understanding on helm and GitOps tools like ArgoCD and Flux
- Proficiency in scripting and automation using languages like PowerShell, Bash, or Python
- Hands-on experience with CI/CD tools like Azure DevOps, GitHub Actions or GitLab CI
- Practical experience with Grafana, Prometheus and/0r other monitoring tools
- Solid understanding of networking, security, and compliance principles
- Excellent problem-solving and troubleshooting skills
- Strong communication and collaboration skills, with the ability to work effectively in a team environment
- Experience of motivating and leading a team of technical engineers
- We before Me Collaboration: Prioritize collective success over individual achievements, demonstrating a "We before Me" attitude in collaborative projects and team goals
- Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles
What the job involves
- We are in search of a Lead DevOps Engineer who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions
- Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued
- As a Lead DevOps Engineer joining our small, remotely distributed DevOps Team
- The DevOps Team is part of, and works closely with, the wider Platform team to design, implement, maintain and support ZigZag’s Infrastructure and application architecture to support and enhance the infrastructure and deployment processes of our SaaS product hosted in Microsoft Azure
- Working in a dynamic environment, you'll contribute to our grown-up mindset by implementing scalable and resilient solutions
- 1. Infrastructure Management:
- Lead the DevOps Team to:
- Design, implement, and maintain scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Window/Linux) using Kubernetes, docker, Cosmosdb, SQL Server, embodying our startup spirit of innovation and adaptability
- Manage Azure resources with a grow-up mindset, prioritizing scalability, reliability, and cost-efficiency
- Monitor system performance, ensuring the satisfaction of our users and stakeholders by proactively addressing issues and optimizing performance
- 2. Continuous Integration and Deployment:
- Implement and maintain CI/CD pipelines on Azure DevOps and ArgoCD with a startup spirit of agility and iteration, automating processes to accelerate software delivery
- Collaborate closely with development teams, embodying our grow-up mindset to optimize release cycles and improve deployment efficiency
- Ensure the human heart of our team members is nurtured by fostering a culture of collaboration, learning, and empowerment through streamlined deployment processes
- 3. Configuration Management:
- Lead the team to:
- Implement configuration management solutions with flexibility and adaptability, using tools like Terragrunt, Terraform, Ansible ARM
- Manage infrastructure as code, promoting consistency and reliability across environments to support our expanding operations
- Foster a human-centric approach by prioritizing ease of use and accessibility in configuration management processes, empowering team members to contribute effectively
- 4. Monitoring and Alerting:
- Implement monitoring solutions with a startup spirit of innovation, leveraging cutting-edge tools to track system health and performance
- Configure logging and alerting systems, to ensure proactive detection and resolution of issues to maintain high availability and reliability
- Prioritize the well-being of our team members by optimizing monitoring tools and processes to minimize alert fatigue and promote a healthy work-life balance
- 5. Security and Compliance:
- Implement security best practices with resilience and adaptability, protecting infrastructure and data in accordance with industry standards
- Conduct regular security assessments with a grow-up mindset, addressing vulnerabilities and ensuring compliance with regulations such as GDPR and SOC 2
- Foster a human-centric approach to security by promoting a culture of awareness and accountability, empowering team members to prioritize security in their daily activities
- 6. Collaboration and Knowledge Sharing:
- Collaborate with cross-functional teams with innovation and creativity, aligning infrastructure and deployment processes with business objectives
- Share expertise and best practices, fostering a culture of learning and continuous improvement across the organization
- Prioritize the human heart of our team members by promoting inclusivity and empathy in collaboration and knowledge-sharing activities, ensuring every voice is heard and valued
- Application Support Technology Stack
- Cloud Platforms: AWS, Azure
- Databases: SQL Server, MongoDB, CosmosDB, mySQL
- APIs & Integrations: RESTful APIs, GraphQL APIs, SOAP APIs, Postman, Swagger
- Scripting & Automation: Python, Bash, PowerShell
Our take
ZigZag Global is helping retailers streamline their returns process with a branded returns management portal that lets them create customer-friendly solutions without the need for costly in-house engineering. It's an efficient way to manage returns while maintaining a smooth customer experience.
Today, returns are a big challenge for retailers, with around 15% of items being returned across both physical and online stores. In eCommerce, that figure jumps to 40%. This puts pressure on retailers to manage reverse logistics effectively, ensuring they can keep customers satisfied while also maximizing the value of returned goods through restocking.
Since its founding in 2015, ZigZag has built an impressive roster of customers, including Dorothy Perkins, Oakley, and Selfridges & Co. Following its acquisition by NYSE-listed Global Blue, a leader in tax-free shopping, the company is set for a new phase of rapid growth, with access to Global Blue's expansive merchant network, ZigZag is on its way to scaling its impact even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.2m
Company benefits
- 24 days holiday + bank holidays + additional day holidays after every full year of service (up to 5 additional days) plus a bonus day off on your birthday
- Flexible working options - fully remote with option to work from our London office
- Pension plan
- BUPA Private Medical Insurance
- Annual L&D Budget
- Employee referral bonus scheme
- Flexible working hours
Company HQ
Holborn, London, UK
Leadership
Al Gerrie
(CEO & Founder)They are also a Non-Executive Director at We Are Pentagon and Director XCom Ltd, BlueStone International Investments, and Romford Raiders Ice Hockey Club. Previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was eCommerce Multi Channel Manager at Office Shoes.
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