Technical Writer, Easypost
More information about location
Shipping solutions API
Job no longer available
Shipping solutions API
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To enable efficient, cost-effective, modern shipping experiences.
Role
Who you are
- Bachelor’s degree in technical communication, computer science, engineering, or other related field
- 3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience
- Proven experience in technical writing or technical communication, especially in translating complex concepts into user-friendly content
- Proficient in using documentation tools, content management systems, and graphic software
- Attention to detail and a commitment to producing high-quality, error-free content
- Ability to adapt to changing priorities and work well in a fast-paced dynamic environment
- Working knowledge of modern software development
What the job involves
- Develop a variety of communication materials including user manuals, technical guides, FAQs, knowledge based articles, and other documentation that provides users with clear instructions on how to effectively use and troubleshoot products
- Transform complex technical information into user-friendly content that is easily comprehensible for non-technical audiences maintaining consistent tone, style, and terminology across all communication materials
- Work closely with cross-functional teams, including product managers, engineers, designers, and support staff, to gather technical information and ensure accuracy in the communication materials
- Understand the target audience’s needs, preferences, and levels of technical expertise & adapt communication strategies accordingly to provide information in the most accessible manner
- Maintain an in-depth understanding of the company’s products, their features, functionalities, and technical specifications
- Contribute to product launch activities by preparing communication materials that introduce new products or updates to the market
- Review and edit content created by other team members to ensure accuracy, clarity, and consistency
- Keep up to date with industry trends, communication tools, and best practices in technical communication to enhance the quality of deliverables
Our take
EasyPost's multi-carrier shipping API provides eCommerce businesses with seamless solutions to manage logistics. The platform allows companies to easily switch between shipping providers, track packages, and verify addresses. Saving businesses time and money and in turn, simplifying what would otherwise be a complex process.
When EasyPost emerged from stealth in 2013, it was widely recognised as the "Stripe for shipping". A comparison stemming from the company's ability to enable developers to integrate postage and shipping features into web applications. Which, at the time, was something legacy carriers like FedEx and UPS weren't taking advantage of.
As e-commerce has grown, EasyPost has expanded its reach and is now available in over 200 countries. It now offers Amazon Shipping, cementing its position as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.7m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company HQ
Lehi, UT
Leadership
Jarrett Streebin
(Founder & CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
Share this job
View 5 more jobs at Easypost