Email Platforms Associate, Mozilla
CA$69.3-77.8k
Target salary offer: $71,391
Salesforce
Campaign Monitor
Slack
Junior and Mid level
Remote from Canada
Internet software for people, not profit
Job no longer available
Internet software for people, not profit
1001+ employees
B2CEnterpriseInternal toolsPrivacySaaS
Job no longer available
CA$69.3-77.8k
Target salary offer: $71,391
Salesforce
Campaign Monitor
Slack
Junior and Mid level
Remote from Canada
1001+ employees
B2CEnterpriseInternal toolsPrivacySaaS
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- 2-3 years of technical administration experience with email platform administration
- Experience managing platforms as part of a larger integrated CRM-ecosystem
- Previous experience working with Salesforce and working knowledge of SOQL/SQL strongly preferred
- An understanding of data architecture, integration processes, requirements documentation, and API setup and maintenance is beneficial but not required
- Experience building empathetic, collaborative relationships with collaborators and internal partners
- Demonstrated ability to understand and articulate complex requirements
- Experience with developing training and user documentation for onboarding and utilization
- Good communication, relationship-building skills and a customer-first approach
- Strong leadership, relationship management and interpersonal skills
- Ability to meet deadlines, and handle and prioritize multiple simultaneous requests, while maintaining a professional and courteous attitude
- Ability to independently apply critical thinking and problem solving skills to develop solutions to business needs
- Strong organizational skills, excellent judgment and decision making skills
- Interest in continuing to expand knowledge and skills in the Salesforce ecosystem
- Comfortable working in a small, collaborative team environment
- Energy and passion for the mission of the organization
What the job involves
- The CRM Platforms team is responsible for the Mozilla Foundation’s CRM and integrated tools, which enables strategic decision-making across the organization
- Our team is driven by a customer-first attitude, a desire for continuous learning and an eagerness to support the adoption and effective use of our CRM and related tools
- As a part of the larger Technology Platforms team, we focus on empowering staff to use technology so that the Foundation can accomplish its mission
- Mozilla Foundation’s Email Administrator serves as a technical lead for the Campaign Monitor email marketing platform, coordinating with partners across the organization to manage the platform and train new users, managing integrations with our larger ecosystem and ensuring our email program meets standard processes in deliverability and compliance
- The Email Administrator works with the CRM Tools Manager and collaborates closely with the Foundation’s Email Production Coordinator, as well as other partners from the Digital Engagement team
- Here are some projects you'll likely work on in your first 6 months:
- Review and update the email segmentation dictionary in collaboration with stakeholders
- Support data deletion requests on the Campaign Monitor platform
- Gain familiarity with the Salesforce - Campaign Monitor syncing tool and perform basic data syncs
- Gain a strong understanding of the Foundation’s overall data ecosystem as it relates to our email platform
- Platform Administration - 40 % of time
- Serve as primary administrator of the Campaign Monitor platform for the Mozilla Foundation
- Manage provisioning of Campaign Monitor user accounts for onboarding and offboarding staff
- Develop a deep understanding of the platform, with the ability to recognise opportunities to leverage new features and automation; proactively monitor and remedy issues to ensure platform stability and data quality
- Support the rollout of enhancements and new features including automated journeys and transactional emails
- Serve as an escalation point for issues or questions
- Data and Systems Integration - 40 % of time
- Oversee and manage the integration between Campaign Monitor and Salesforce; monitor and troubleshoot issues around data syncing
- Support list hygiene efforts and ensure compliance with data policies in collaboration with Corporation and Foundation staff
- Collaborate with Corporation product owners around shared systems; support identification and resolution of developments that impact the Foundation
- Contribute to data integration development and maintenance between Campaign Monitor and other systems including data warehouse and Pan-Mozilla platforms
- Work with key partners and fellow CRM team members to identify and expose necessary data for segmentation in Campaign Monitor and for use in BI tools
- Identify and remove subscribers that are no longer in data compliance with retention policies in coordination with key partners
- Training and Documentation - 20 % of time
- Maintain the data dictionary used for email segmentation and train new staff on proper use
- Develop and maintain internal technical documentation for Foundation partners
- Provide onboarding and ongoing training for staff on the platform
- Provide ongoing support for partner questions and knowledge sharing via internal channels such as Slack
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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