Customer Success Architect, Chronosphere
$136.9-161k
+ Bonus + Stock Options
Redefining cloud-native monitoring
Be an early applicant
Redefining cloud-native monitoring
201-500 employees
Be an early applicant
$136.9-161k
+ Bonus + Stock Options
201-500 employees
Company mission
To redefine monitoring for the cloud-native world by building the world’s most scalable, reliable and customizable monitoring platform.
Role
Who you are
- If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization, we’d love to hear from you
- 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
- Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
- Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments
- Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences
- You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
- Strong skills in project management, discovery, stakeholder management, and value-based storytelling
- A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities
- Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
- You’re excited by growth: of your customers, your team, and yourself
- You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
- You’re collaborative, outcome-focused, and bring a strong point of view to every customer interaction
What the job involves
- We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team
- As a CSA, you'll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere
- In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value
- In this highly visible role, you'll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes
- Build trusted relationships across all levels of customer organizations, from end users to executives
- Serve as the primary advisor across technical initiatives and strategic business outcomes
- Identify and mitigate risks within your customer portfolio
- Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
- Act as the voice of the customer internally, influencing product development and customer success strategies
- Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures
- Architect best-practice solutions tailored to each customer’s environment
- Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI
- Deliver strategic insights to help customers achieve their business goals
- Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices
- Reporting to Cleat Broome - Senior Manager, Customer Success Architects
Our take
As companies switch to cloud-native strategies, the main problem they face is how to store, keep track of and analyse data in real-time. Chronosphere offers scalable cloud monitoring services custom-built for managing cloud-native infrastructure and apps.
The company is entering a field that is on the rise, albeit crowded with both startups and leaders like Microsoft Cloud Monitoring and Amazon Cloudwatch. Chronosphere's edge likely lies in the cost efficiency of their service, and what seems a relatively transparent billing model. In addition, the founders are using Chronosphere to continue developing their open-source metrics engine M3.
This open-source product has proven a draw for both investors and customers, even when up against tech industry giants. The company's significant growth and funding (most recently from CrowdStrike) efforts have resulted in a $1.6bn valuation, Chronosphere has managed to remain highly competitive in a rapidly expanding market as it further optimizes its product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$115m
SERIES C
Oct 2021
$200m
SERIES C
Total funding: $369.4m
Company benefits
- Stock Options
- Medical, Dental, Vision
- Flexible PTO
- Training & Career Growth
- Flexible Work Enviroment
- Commuter Benefits
- Free Lunches
Company HQ
Garment District, New York, NY
Leadership
Martin Mao
(CEO)After working in Software Engineering for Microsoft, Call Design, Google, and Woods Bagot, Martin served as Technical Lead for Amazon Web and Director of Pure Interactive. They then spent 4 years at Uber, before co-founding Chronosphere.
Rob Skillington
(CTO)Rob worked as a Software Engineer at Microsoft and Groupon before spending 5 years at Uber as Staff Software Engineer.
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