IT Administrator, Merlin Labs
Business Operations
$65-95k
Aviation tech for fully autonomous flight
Open for applications
Aviation tech for fully autonomous flight
101-200 employees
Open for applications
$65-95k
101-200 employees
Company mission
To build the AI-powered operating system of record that allows aircraft, large and small, to fly autonomously.
Role
Who you are
- We’re seeking an entry-level IT Support Administrator who’s eager to use and grow their skills in a fast-paced startup environment
- Strong communication and interpersonal skills, with a focus on delivering excellent customer service
- Ability to work effectively both independently and as part of a team
- Basic understanding of IT systems, hardware and software
- Willingness to learn and adapt to new technologies and procedures
- Attention to detail and strong problem solving abilities
- Bachelor’s degree in related field or relevant experience
- Experience supporting Software and/or Hardware focused engineering organizations
- Experience administering Google Workspace, Office 365 and IdP systems
- 1+ years experience in an IT Systems related position
Desirable
- Experience with administration of OKTA, including managing users, groups, applications, 2FA
- Experience with Jira Service Management & Jira Software Cloud administration
- Experience with Kandji or similar MDM software
- Experience with the administration of specialized software and hardware engineering tools like GitHub, MATLAB, and Solidworks
What the job involves
- N this role, the successful individual will provide a high standard of customer service for our team of highly technical end users by resolving technical issues promptly and effectively
- The ideal candidate will help maintain IT systems to protect our critical information, automate the deployment and management of equipment, provide training to end users, all while gaining valuable skills to contribute to a dynamic IT environment
- Installation and configuration of Windows, Mac, and Linux laptops and desktops, automating rollout tasks where appropriate utilizing MDM systems
- Administration and support of cloud-based business tools, including but not limited to: OKTA, Google Workspace, Office 365, Slack, Zoom, Miro, Jira, Confluence
- Onboarding and offboarding of Merlin Employees in a timely manner
- Administration and support of cloud-based business tools, including but not limited to: Slack, Zoom, Miro, Jira
- Actively monitoring our Jira/Slack Helpdesk
- Maintaining stock of IT equipment for new hires and tracking of hardware and software inventory
- Documenting and escalating technical issues as needed
Our take
Companies like Xwing and Reliable Robotics are retrofitting aircrafts for full autonomy, however, Merlin Labs is taking a different route. Rather than building its own aircradt, it's developing the Merlin Pilot - an autonomous flight system designed to integrate into existing fleets. And this systems-first approach is gaining rel traction across commercial and defense sectors.
Instead of developing an autonomous vehicle, the company has designed configurable software that can be fitted into any plane to turn it into one. It’s already received certification from the FAA in the US, and the CAA in New Zealand; now, the goal is to get it fitted into large commercial aircraft to help reduce crew sizes. Ultimately, Merlin Labs is hoping its software will be used to fly smaller aircraft completely autonomously.
Providing a way for non-autonomous aircraft to be repurposed is a neat and attractive solution: costly aircraft needn’t be scrapped, human co-pilots don’t require retraining, and there’s a wealth of existing commercial and private applications for the software. So it’s an astute way of manoeuvring ahead of well-funded competition. Investors are paying attention, as are top-tier clients: Merlin has partnered with the likes of Ameriflight, the U.S. Air Force, and Dynamic Aviation, and pulled in millions of dollars of funding. It will need it: the competition is fierce.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2023
$1m
GRANT
Jul 2022
$105m
SERIES B
Total funding: $170.8m
Company HQ
Leather District, Boston, MA
Leadership
Matt George
(CEO)Served in an OPC role at The White House, then on the Senior Advisory Board at Boston 2024. Went on to found and lead tech company Bridj.
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