Customer Success Manager, Vanta
EMEA, Germany
AI trust management platform
Job no longer available
AI trust management platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- We’re just starting to establish our EMEA presence, and we’re looking for a motivated Customer Success Manager, who will also be excited to be involved in building the foundations for our EMEA business and culture
- Have 3+ years of experience in Customer Success at a SaaS company
- Experience working in the cyber security and/or compliance industry
- Ability to work in our London office in a hybrid setting (2 days a week)
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of long-term customer retention
- Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
- Have entrepreneurial spirit, initiative and autonomy so you can make a huge contribution to the EMEA landing team
What the job involves
- We're building a team with Customer Success Managers who will take ownership of the account lifecycle and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape
- At Vanta, our mission is to secure the internet and protect consumer data
- We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease
- Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it
- Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible
- You will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy
- Additionally, you’ll have an integral impact on building out the processes and workflows at one of Vanta’s newest sections within the Customer Experience organization
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC2, ISO27001, PCI DSS, HIPAA, GDPR, etc), Trust Reports, and Risk Management solution
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
- Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
- Work cross-functionally to resolve customer business issues and work toward mutual goals
Salary benchmarks
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
Share this job
View 118 more jobs at Vanta