Technical Solutions Engineer, Logz.io
+ Equity
2-3 days a week in office
Cloud observability platform for engineers
Be an early applicant
Cloud observability platform for engineers
101-200 employees
Be an early applicant
+ Equity
2-3 days a week in office
101-200 employees
Company mission
To give modern engineers all the tools they need to monitor any technology stack.
Role
Who you are
- Customer-first mindset—passionate about driving continuous value
- Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer
- Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations
- Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way
- Strong domain knowledge in one or more of the following:
- SaaS and Cloud solutions (AWS, Azure, GCP)
- Log Management and Analysis
- Big Data / Data Management
- Business Intelligence or Web Analytics
- Operational Intelligence / Threat Analysis / AI
- BA/BSc in Computer Science, Software Engineering, or equivalent experience
- Self-starter with a positive attitude and willingness to go the extra mile
- Strong written and verbal English communication skills
- Availability to work on-site in our Boston office 2–3 times per week
What the job involves
- As a Technical Solutions Engineer, you’ll play a critical role in our Customer Success organization, helping customers realize the full value of Logz.io’s observability solutions
- This is a hands-on, technical, and customer-facing role where you’ll:
- Act as a trusted advisor for top enterprise accounts
- Guide architecture decisions and integration best practices
- Troubleshoot complex technical issues
- Drive long-term success and adoption across customer environments
- You’ll combine deep technical expertise with strong relationship-building skills to ensure customers achieve measurable outcomes and stay ahead in their observability journey
- Partner closely with our top customers to ensure successful adoption, value realization, and overall satisfaction
- Serve as the focal point for all technical matters, owning progress and outcomes until customer needs are fulfilled
- Lead onboarding, training, and coaching sessions to empower customers to succeed with our platform
- Collaborate with sales on account planning and proactively identify opportunities for expansion
- Define and manage success criteria, timelines, and milestones for customer projects
- Advocate for customer needs internally and serve as their technical voice within Logz.io
Our take
Logz.io was created by engineers who knew all too well the issues faced by colleagues attempting to monitor complex cloud-native environments. The duo developed their observability platform to give engineers an easier way of monitoring data as environments grow, helping to increase productivity and reduce time spent troubleshooting.
Logz.io, a leader in the AIOps and Observability Market, serves engineers across industries such as gaming, financial services, and eCommerce. Its Open 360 platform delivers observability with the most popular open source monitoring tools including OpenSearch and Prometheus, allowing teams to focus on building, deploying and monitoring their products.
Logz.io is partnered with Microsoft Azure, which enables cloud developers to use the company’s observability tools directly from the popular service. The company also boasts an impressive client list including British Airways, Schneider Electric, Siemens, The Economist, and Symantec. And it's recently added generative AI tools to its platform, a move that will help it keep ahead of the growing competition in this lucrative market which include major rivals like Splunk and Datadog.
Steph
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$23m
SERIES E
May 2019
$52m
SERIES D
Total funding: $124.2m
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Tomer Levy
(Co-Founder & CEO)Tomer began their career with almost 4 years at Metalink as a SW Developer, before spending 6 years at Check Point Software Technologies and co-founding intigua in 2010. They used this experience to co-found Logz.io in 2014.
Asaf Yigal
(Co-Founder & CTO)Having worked as Director of Professional Services at Onaro and Akorri, Asaf co-founded Currensee in 2007. After leaving in 2013 they spent a year as VP Product Management at OANDA before co-founding Logz.io.
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