Customer Care Advisor, Circle
$28.00 - $38.50 per hour
Building the Internet Financial Platform
Open for applications
Building the Internet Financial Platform
1001+ employees
Open for applications
$28.00 - $38.50 per hour
1001+ employees
Company mission
To raise global economic prosperity through the frictionless exchange of value.
Role
Who you are
- 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
- Strong writing skills and the ability to explain complex ideas simply and clearly
- A team-first mindset with a focus on learning, problem-solving, and collaboration
- Passion for delivering excellent customer experiences
- Experience/familiarity with Slack, Apple MacOS and GSuite
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts
Desirable
- Familiarity with Salesforce Service Cloud or similar support systems
- Availability to work weekends and holidays as part of a rotating schedule
- Multilingual skills preferred
What the job involves
- You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction
- Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales
- You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation
- Respond to customer questions and issues via support tickets with clear, helpful communication
- Collaborate with internal teams to investigate and resolve customer challenges
- Participate in team initiatives that improve customer satisfaction and operational excellence
- Contribute to maintaining up-to-date help content and internal support documentation
- Support on-call coverage as needed for weekends, holidays, or high-volume periods
Our take
Circle (NYSE: CRCL) is a global financial technology firm that enables businesses of all sizes to harness the power of digital currencies and public blockchains for payments, commerce, and financial applications worldwide. Circle is building the world's largest, most-widely used, stablecoin network, and issues, through its regulated affiliates, USDC and EURC stablecoins.
Circle provides a comprehensive suite of financial and technological services that empower enterprises and developers to integrate stablecoins and blockchains into their products, service and business operations.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Eliza, Software Engineer II
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2022
$400m
GROWTH EQUITY VC
May 2021
$440m
GROWTH EQUITY VC
Total funding: $1.1bn
Company benefits
- Remote-First and Flexible Work - Do your best work from home! Our remote jobs empower you to work around your life schedule. Want to switch up your work spot? We provide access to WeWork locations globally. Need time away? We offer flexible paid time off beyond paid holidays— so you can thrive at work and at rest.
- Health & Well-Being - No matter where you live, we offer a market competitive suite of benefits to help keep you and your loved ones healthy. We also keep your emotional well-being top of mind, offering an Employee Wellness Program for all employees and immediate family members globally. We also have various leave options, including 12 weeks of paid parental leave.
- Financial Planning - Circle is invested in your future! All part-time and full-time U.S. employees enjoy 401(k) benefits, including up to 4% company matching, and can become owners in Circle through our equity program. Pension plans are also offered in select countries. FSA and HSA accounts are available for U.S. employees, with Circle contributing annually to employee HSA accounts.
- Stipends & Reimbursements - To support our employees and their unique lifestyles, Circle offers a set of stipends and reimbursements (offerings vary by location and enrollment). These include home office, mobile phone, fitness and weight loss, and more!
- Learning & Development - Circle is committed to cultivating experiences internally and externally that promote constant learning in support of Crypto Literacy, as well as operational and interpersonal development that drives growth aligned with career aspirations for employees at all levels of the organization.
- In-Person Connections - Outside of our remote work, we know how important collaborating in-person is. We invest in bringing Circlers together through an annual company-wide conference, local meet ups as well as team and leadership offsites to lock in relationships beyond the screen.
Company values
- Multistakeholder - We must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders
- Future Forward - We embrace a transformative vision for the future, and this energy shapes how we operate
- Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and pay attention to detail
- Driven by Excellence - We relentlessly pursue excellence, we do not tolerate mediocrity, we reward based on merit, and we work intensely to achieve our goals
- High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Jeremy Allaire
(CEO)Founder and former Chairman and CEO of Brightcove. Former Entrepreneur in Residence at General Catalyst Partners, CTO of Macromedia, and Co-Founder & former CTO of Allaire Corporation.
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