Customer Care Advisor, Circle

• 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
• Strong writing skills and the ability to explain complex ideas simply and clearly
• A team-first mindset with a focus on learning, problem-solving, and collaboration
• Passion for delivering excellent customer experiences
• Experience/familiarity with Slack, Apple MacOS and GSuite
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts

Desirable

• You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction
• Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales
• You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation
• Respond to customer questions and issues via support tickets with clear, helpful communication
• Collaborate with internal teams to investigate and resolve customer challenges
• Participate in team initiatives that improve customer satisfaction and operational excellence
• Contribute to maintaining up-to-date help content and internal support documentation
• Support on-call coverage as needed for weekends, holidays, or high-volume periods