Marketing Operations Manager, MongoDB

• 5+ Years of experience in Marketing Operations, with extensive hands-on expertise in MAP administration and architecture
• Demonstrated experience building mature, scalable Marketo environments that support advanced segmentation, lead processing, lead nurturing, and cross-channel marketing
• Experience across a variety of marketing technologies (Eloqua, Marketo, CVent, Workato, Segment, Intercom, 6sense, etc.) integrated with Salesforce.com
• Experience working with an iPaaS solution like Workato, Tray, Mulesoft, etc
• Demonstrated expertise in building mature marketing technology stacks, integrating marketing tools to support business objectives, and establishing scalable processes
• Excellent organisational skills and ability to communicate effectively with stakeholders across non-executive levels
• Natural drive for innovation and creative problem-solving
• Bachelor's Degree focusing in Business or Computer Science preferred

Desirable

• The Marketing Operations Manager plays a vital role in supporting the operational excellence of MongoDB’s Marketing Organization
• In this cross-functional role, you will serve as our Marketing Automation Platform's primary architect/administrator, taking ownership of its configuration, maintenance, and optimisation to meet evolving business needs
• You’ll also play a critical role in the broader marketing technology architecture, assessing new tools, managing integrations, and continuously identifying opportunities to improve marketing performance in support of the company goals
• Serve as the primary architect and administrator for the MAP (Marketo), configuring, maintaining, and optimising its use within the organisation
• Partner with campaign teams to design custom solutions, complex workflows, and integrations within Marketo to meet unique campaign requirements
• Continuously identify and implement opportunities to improve efficiency in campaign execution, optimising workflows, automation, and processes to increase campaign effectiveness and reduce manual efforts
• Actively contribute to decisions on the overall marketing technology architecture. Aiming to improve data health and availability while increasing marketing’s impact
• Oversee data hygiene processes, ensuring accurate, reliable data flow across systems, focusing on customer segmentation and personalisation capabilities
• Collaborate with stakeholders to gather requirements, perform gap analysis, and develop a roadmap for evolving MAP capabilities and new technology needs
• Lead vendor selection, procurement and onboarding for tools. Serve as the primary point of contact with MAP support and Customer Success teams
• Create and deliver training sessions for marketing team members on Marketo best practices, and maintain comprehensive documentation for custom workflows, processes, and integrations
• Proactively plan and organize system audits and maintenance to ensure optimal performance of Marketo and its integrations